Marketing Specialist and Operations Manager

5 months ago

Rushcutters Bay, Australia Getawayz NSW Full time

**About the roles**

As a **Marketing Specialist**, you will be responsible for developing and implementing marketing strategies to promote our short-stay accommodation properties. You will work closely with the Operations Manager to align promotional efforts, target key demographics, and maximize property visibility.

As an **Operations Manager**, you will coordinate and oversee all aspects of guest experiences for our short-stay accommodation properties. You will be responsible for managing property listings and bookings, ensuring excellent customer service, facilitating cross-functional communication and collaboration, and developing and implementing strategies to optimize guest satisfaction and operational efficiency.

**Key responsibilities**

**Marketing Specialist**
- Develop and implement marketing strategies to promote our short-stay accommodation properties.
- Collaborate with the Operations Manager to align promotional efforts, target key demographics, and maximize property visibility.
- Respond promptly and courteously to guest inquiries, ensuring excellent customer service.
- Coordinate with customer experience team to uplift guest communication to drive various conversion metrics, i.e. booking enquiry to booked stay.
- Monitor industry trends, competitors, and market dynamics to identify opportunities for growth and differentiation.
- Represent the company at industry events, conferences, and networking opportunities to foster partnerships and stay updated on industry developments.

**Operations Manager**
- Manage property listings and bookings on various platforms to maximize occupancy and revenue.
- Facilitate enterprise-wide coordination and communication between different departments and teams to ensure seamless operations and guest experiences.
- Collaborate with marketing and sales teams to align promotional efforts, target key demographics, and maximize property visibility.
- Work with finance and accounting departments to track and manage budgets, expenses, and revenue related to guest experiences and property management.
- Coordinate with the property acquisition team to evaluate potential new properties and assess their suitability for short-stay accommodation.
- Assist in the development and implementation of company-wide policies and procedures for guest experience and property management.
- Conduct regular training sessions for employees across the organization to promote a guest-centric culture and ensure consistency in service delivery.
- Participate in strategic planning sessions to identify growth opportunities and potential areas of improvement for the business.
- Monitor industry trends, competitors, and market dynamics to identify opportunities for growth and differentiation.
- Represent the company at industry events, conferences, and networking opportunities to foster partnerships and stay updated on industry developments.
- Evaluate guest feedback and data analytics to generate actionable insights for enhancing overall guest satisfaction and operational efficiency.
- Ensure compliance with industry regulations, legal requirements, and health/safety standards in all aspects of short-stay accommodation operations.

**Skills and qualifications**

**Marketing Specialist**
- Bachelor's degree in marketing, business, or related field.
- At least 3 years of experience in marketing, preferably in the hospitality or tourism industry.
- Excellent communication, interpersonal, and customer service skills.
- Strong analytical, organizational, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Proficient in Microsoft Office, marketing software, and online CRM booking platforms.
- Knowledge of industry best practices, regulations, and trends.
- Passion for delivering exceptional guest experiences and creating memorable moments.

**Operations Manager**
- Bachelor's degree in hospitality, tourism, business, or related field.
- At least 3 years of experience in guest experience, property management, or hospitality management.
- Excellent communication, interpersonal, and customer service skills.
- Strong leadership, organizational, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Proficient in Microsoft Office, property management software, and online CRM booking platforms.
- Knowledge of industry best practices, regulations, and trends.
- Passion for delivering exceptional guest experiences and creating memorable moments.

**How to apply**

Pay: Up to $120,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Weekend availability

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Rushcutters Bay, NSW

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