Training Manager

2 months ago

Sydney, Australia emarsys eMarketing Systems Full time

The main target of this role is to take care of all training activities for customers and employees by assessing, creating and rolling out all kind of training and learning measures.

**YOUR AREA OF RESPONSIBILITIES**:

- Assess business needs and align training activities as well as define a learning strategy to achieve business objectives and establish a learning organization
- Work cross-functionally within the organization to identify skill gaps, training opportunities and develop/deliver sustainable training solutions and recommendations
- Create training material at a general and department specific level (such as PowerPoint Presentations, Videos, Manuals, Reference Cards, etc.)
- Facilitate basic and comprehensive job specific training to newly hired employees, existing staff and customers thus supporting product, new releases as well as developing and delivering training in the field of leadership, soft skills, technical skills
- Plan, design, coordinate and execute all facets of training logistics, training content creation, and training content delivery (full spectrum of learning approaches) including managing internal resources and stakeholders
- Maintain and refine the global learning platform ensuring the most relevant and up to date learning plans and training resources are available for customers and employees
- Take care of roll-out and communication for these measures and further develop the Emarsys Academy brand
- Select, train, support and evaluate internal “trainers” (content owners)
- Evaluate the effectiveness of delivered programs, communicate outcomes and provide recommendations for improvement

**YOUR PROFILE**:

- University degree or training in didactics/pedagogics or Human Resources
- Several years of experience in a similar role or as a trainer
- Experience in the field of SaaS and Software training serves as an advantage
- Highly methodical expertise and broad knowledge of e-learning platforms & new and emerging (online) training tools
- Demonstrated organizational skills and ability to manage multiple initiatives and meet deadlines.
- Excellent presentation, communication and documentation skills
- Capable of working independently across cultures in a clear and structured manner
- Excellent English language skills

**WHAT WE OFFER**
- Join a fresh-faced, globally diverse company, with truly impressive cutting-edge machine learning and artificial intelligence (AI) cloud technology
- A job with a dynamic and experienced team of professionals.
- A great working environment, with opportunities to work with and learn from some seriously talented individuals.
- A company with an international outlook and a good market positioning.
- Be part of the engine that is behind a very fast growing business.
- Competitive remuneration.
- At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality._

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