Service Delivery Management Consultant 3- Support

2 weeks ago

Brisbane, Australia Oracle Full time

Service Delivery Management Consultant 3- Support-230003Y0

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

We are changing how people think about health and care. We have passion for new ideas that are changing the world by the minute. Oracle Cerner has been improving healthcare IT for more than 40 years in the ASIA Pacific region and today more than ever, technology is at the forefront of Health and Care. We strive to deliver value in all we do, and support organizations to deliver the quadruple aim of healthcare. Our technology supports health care systems, hospitals, GPs and community services to be the best they can be and to deliver connected, safe care. We’re leading the industry on enabling the shift from reactive care to proactive population health management through big data intelligence.

Oracle Cerner is looking for a Service Delivery Management Consultant 3 - Support (Senior Support Integration Architect) to help manage one of Australia’s most aligned clients. This is an exciting opportunity to push the boundaries of what can be done and is part of the wider organization of Cerner Application Management Services. You will be part of a dynamic team in which collaborative working will be paramount. Application Management Services (AMS) provides a proactive and personalized support experience, anticipating users’ needs and continuously advancing you towards achieving our clients’ goals. Our experienced associates provide world class support of Millennium on a 24x7x365 basis. We partner with the client IT personnel to streamline functions, troubleshoot, resolve issues, and implement changes as necessary. AMS clients express higher levels of productivity, faster system performance, and increased end user satisfaction.

**What You’ll Do**
- Join a fun and flexible workplace where you’ll enhance your skills and build a solid professional foundation. As a Service Deliver Management Consultant 3 - Support you will:

- Manage complex client relationships with a high degree of variability
- Develop and plan the execution of client domain strategy
- Troubleshoot complex technical integration issues, escalating as appropriate
- Analyze performance metrics and identify and propose domain stability improvement strategies
- Work with cross-functional organizations to identify and evaluate packages for code compatibility

**What You’ll Bring**
- Let’s see what you can achieve when you dare to be yourself. What we are looking for:

- Willing to participate in on-call rotation as needed
- Willing to work 100% from the client site
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
- Perform other responsibilities as assigned
- Experience with Cerner Millennium
- Fluent in English

**Detailed Description and Job Requirements**

To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Job duties are varied and complex utilizing independent judgment. May have project lead role.

**Job**: Support

**Location**: AU-AU,Australia-Brisbane

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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