Support Consultant

4 weeks ago

Brisbane, Australia Woolpert Full time

Location: Brisbane, Melbourne, Sydney or Perth

About Woolpert

Woolpert is the premier architecture, engineering, geospatial (AEG), and strategic consulting firm, with a vision to become one of the best companies in the world. We innovate within and across markets to effectively serve public, private, and government clients worldwide.

Woolpert is a Global Top 100 Geospatial Company, a Top 100 ENR Global Design firm, earned six straight Great Place to Work certifications, and actively nurtures a culture of growth, inclusion, diversity, and respect. Founded in 1911 in Dayton, Ohio, Woolpert has been America’s fastest-growing AEG firm since 2015 with over 2,000 employees and more than 60 offices on five continents.

In the Asia-Pacific region, Woolpert specialises in the collection, analysis and delivery of spatial data. We capture measurement and location data by surveying the built and natural environments from the air, ground and over water. We deliver digital solutions of the physical world. Our clients use our products and spatial data to plan, design, build and manage their assets, infrastructure and environments. This is a technical industry where innovation and technologies are constantly evolving.

Your new role:

The Support Consultant position involves firsthand interaction with customers to resolve technical support tickets raised through our geospatial help desk.

Your key responsibilities will include:

Act as a direct customer liaison Manage and resolve first and second level software support requests. Respond to customer phone calls and e-mails through our Helpdesk system and liaise with internal staff to triage and resolve technical support issues (remedial or add, move and change) Perform troubleshooting and technical analysis of software issues related to but not limited to VertiGIS Geocortex and Esri ArcGIS; and Provide regular reporting on support KPIs.

What we’re looking for: 

To be successful in this role you will already have prior experience in a similar environment together with experience in geospatial software or technical support along with:

Strong customer service background, taking pride in your work and striving to achieve a high level of customer service. A variety of technical computing skills and abilities to diagnose issues on Windows and PC environments. Ability to work as part of a team, and able to work individually on appropriate tasks. Excellent English communications skills, verbal and written with strong interpersonal skills. Technical troubleshooting experience in a Microsoft environment; and Networking knowledge with an understanding of internet communication protocols (HTTP/HTTPS) and Web applications an advantage.

What’s in it for you:

Being part of a talented and motivated multidisciplinary team, with a focus on building high quality geospatial solutions and products. Opportunities to receive training and/or exposure to other facets of the Woolpert Geospatial business for career development. Flexible hours and hybrid home/office working environment. Employee Assistance Program for employees and family members. Novated Leasing and Salary Sacrifice.

Minimum qualifications and experience:

Tertiary qualifications or equivalent in IT, computer science, software engineering or geomatics One to two years’ experience in a similar role National police clearance Must hold permanent and full working rights in Australia.

Please note that only suitable candidates with a cover letter will be contacted.

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