Housekeeping and Public Areas Manager

2 weeks ago

Melbourne, Australia Challenger Services Group Full time

**WHO WE ARE**

Challenger is an award-winning national industry leader, providing outsourced service solutions to several critical industries. Our prime coverage is within Sydney, Melbourne, Brisbane and the Gold Coast. Our capabilities and success lie within servicing the commercial cleaning, hospitality, food and beverage, food production, government, education and aged care environments.

**WHO WE NEED**

Challenger is seeking an experienced, enthusiastic and results driven full time Housekeeping and Public Areas Manager to join our team. You will be responsible for ensuring that we are exceeding our deliverables and service level standards in a 5 star hotel, as well as supporting your team of highly trained front line workers. A knowledge of housekeeping and public area cleaning operations within the hospitality industry is essential. In this role, you will be encouraged to take pride in your work and be committed to leading a high performing team, ensuring a positive team culture where our employees can thrive and perform to the highest standards.

**WHAT YOU WILL DO**

As a Housekeeping and Public Areas Manager you will:

- Manage the daily housekeeping and public area cleaning operations within a busy 5 star hotel, ensuring adherence to financial budgets and that operational targets are exceeded
- Ensure that divisional compliance requirements are maintained
- Develop and mentor a high performing team that exceeds standards, service level expectations and operational requirements
- Undertake a variety of people management tasks aligned with rostering, recruitment, performance management and training to ensure that high performance standards are achieved
- Build strong client relationships, ensuring that open communication and proactive solutions are implemented with a focus on continuous improvement
- Be able to lead by example and jump in and assist operations where needed
- Professionally deal with feedback from clients and guests
- Liaise efficiently with all other departments

**WHAT YOU WILL NEED**

To be considered for this role, it’s expected that you will have:

- Proven experience in a similar role of overseeing operations preferably within 4-5 star hotels
- Proven success in managing the end to end operations of teams in either housekeeping or public areas
- Proven success in developing a high-performance team and delivering to set Service Levels and targets
- Proven experience working to an operational budget
- Excellent problem solving and solution implementation skills
- Experience with new site roll-outs
- Understanding of Hospitality Award, and compliant employment conditions
- Strong written and verbal communication skills
- Computer literacy of the Microsoft Office Suite of products as well as Hospitality related software

**WHAT IS ON OFFER**
- ** Full time position with an attractive salary package**:

- enjoy the confidence of working for a reliable and established national company that looks after its workers.
- ** Loads of additional benefits**:

- our people love their shopping vouchers and discounts from leading retailers such as Woolworths and Amazon.
- ** Enjoy early access to wages** - through our tailored app that allows you to be paid once your hours have been worked and ahead of pay day.
- ** Enjoy autonomy** - work autonomously and manage much of your workflow, to our certified and nationally accredited quality standards.
- ** Be part of a great team** - enjoy camaraderie as part of a dynamic and fun team environment.
- ** Grow your skills and knowledge and design your own training** - we pay for Go1 training to transform your professional and personal development through online training in many different areas that compliment your employment and professional development.
- ** Be tech savvy** - we use cutting edge time and attendance software which allows us to be paper free and simplify your workload.****:

- **Become a hospitality expert** - we are hospitality specialists servicing the largest and most iconic hotel brands. Grow your experience and exposure through our impressive client pedigree.
- ** Take advantage of real opportunities for promotion** - we promote from within with a structured pathway to enable you to progress your career. Our managers meet their performance targets by identifying team champions and putting them through set training programs designed to progress high achievers to their next level. If you want to get ahead, we are here for you.

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