Customer Service Representative

3 weeks ago

Rhodes, Australia Circana Full time

**Let’s be unstoppable together**

**What will you be doing?**

Being a Customer Service Representative for Circana Shopper Panel, you will provide support on a range of enquiries whether it be helping a panel member install scanner software on their smartphone or assisting them with scanning their shopping via the scanner app whilst engaging and retaining our panel members.

The target is to ensure excellent service standards, respond efficiently to member inquiries and maintain high member satisfaction. If you are the type of person that enjoys variety, being proactive and contributing ideas to drive both engagement and customer success you will enjoy this role. It really is an exciting, busy and varied role

**Responsibilities**:
Manage inbound and outbound calls during regular business hours, this will include;
- Communicate with panel members and coordinating their resources
- Building sustainable relationships and trust with panel members
- Handling member complaints, providing appropriate solutions and alternatives within the time limits
- Following communication procedures, guidelines and policies
- Liaising with internal departments when required
- Identifying and assessing members needs to achieve satisfaction
- Timely execution of all tasks

**Requirements**:
Experience in a call centre, or similar customer service role (inbound or outbound), preferred.
- Minimum 1 year experience with a ticketing system, e.g. Zendesk/ Salesforce
- Strong customer support/service skills
- Ability to multi-task, prioritise, and manage time effectively
- Excellent verbal and written communication skills
- Hands-on approach, ability to priorities your day in a fast-paced environment
- A genuine passion for dealing with people
- Keen eye for detail with a can-do attitude
- Microsoft office (Excel, Outlook, Word)

**Circana Behaviours**

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone

**Location**

This position can be located in the following area(s): Sydney

LI-DK1

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