Customer Retentions Officer

3 weeks ago

Rhodes, Australia Employ Full time

Rhodes based hybrid working environment - close to public transport
- Big 4 bank and full training provided & Competitive salary
- Supportive company culture - Starting on 14th August
- **Starting Monday 14th August**:

- **Temp to Perm Position**:

- **Modern, newly renovated offices located in Rhodes, located near public transport**:

- **Excellent facilities including on-site gym & pool and onsite parking**:

- **Thorough training & support provided**

Join one of Australia’s well known non-bank lender who are helping Australians realise the ‘great Australian dream’ of home ownership by providing affordable, simple yet flexible home loans.

As Retentions Advisor, you are responsible for retaining existing home loan customers who are at risk of leaving. Customer retention is about exceeding customer expectations for them to remain loyal customers and advocates of our brand. By understanding the customer’s situation and needs, you will be able to identify and offer viable solutions that will exceed the customer’s expectations resulting in customer and account retention.

With a clear pathway for professional growth in the organisation, you will enjoy a fun and rewarding workplace in a unique environment, fully supported by both the senior Leadership Team and your peers alike.

**RESPONSIBILITIES**:

- Receiving and making calls to customers that are looking to discharge their mortgage to another lender - and retaining that business
- Locating and resolving the root causes of customer dissatisfaction
- Provide tailored solutions to suit the needs of the customer
- Making changes to their home loan arrangements
- Building strong relationships with customers
- Record and capture all activity and keep file notes up to date
- Meeting and exceeding targets

**SKILLS**:

- Previous experience in sales or retention
- Experience in the Banking & Finance industry is desirable
- Self motivated with strong teamwork focus
- Strong customer service skills
- High attention to detail and problem solving skills

This organisation places a strong emphasis on customer service, work life balance and professional development. There is also a free onsite Pool and Gym.

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