Implementation Specialist

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at ezyCollect (not for Hatch)**

Hatch is supporting ezyCollect to find a great Implementation Specialist to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ezyCollect.

**About the role at ezyCollect**

Whilst you will be reporting to the Head of Customer Success, this role requires you to be a key member of the wider sales, customer success and product teams. You will be responsible for the overall project management and implementation of projects for accounts across Australia & New Zealand. You will be supported by professional services and support teams that will execute on agreed timelines.

**The Role**
- End to end project implementation and management for the successful deployment and installation of the ezyCollect product(s) for new and existing clients
- Engage with clients, partners, and relevant internal stakeholders pre and post-sales to gather client requirements, customisations, collect data, and other information required
- Creating a project plan for each client, detailing the scope, tasks, objectives, milestones; aligning resources, and ensuring achievement of the same within the required timeframe, and monitoring completion of all projects

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like ezyCollect.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

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