Desktop Support Analyst: Technical Expertise
1 week ago
Job Summary:
CBRE is seeking a skilled Desktop Support Analyst to join our Digital & Technology team in Brisbane CBD. As a technical expert, you will provide superior tech support for CBRE employees and be part of an experienced and supportive team.
About the Role:
- Troubleshoot PC-related issues over the phone, onsite, and using administration tools.
- Manage incident tickets and provide recommendations on hardware replacements and software solutions.
- Clear and concise reporting of technical errors or escalations to specialist teams or management.
- Install client software and hardware, set up PCs (image cloning), and provide extensive ongoing training and support.
Key Responsibilities:
- Provide technical support and solutions to internal users.
- Troubleshoot desktop computers, applications, networking problems, communication devices, and video conferencing.
Requirements:
- Experience in a similar IT support role in a large corporate environment.
- Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders.
- Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL, and Apple products.
- Ability to support video conferencing troubleshooting across Zoom, Teams, and Webex.
What We Offer:
- A competitive salary of $65,000 - $85,000 per annum.
- A structured career development program to support your growth and learning potential.
- Uncapped opportunities to develop your career within the property industry.
- An integral part of an enormously successful team that outperforms in the market year on year.
About Us:
At CBRE, we are committed to diversity, equity, and inclusion. We strive to create an inclusive culture where everyone feels safe, valued, and heard. We welcome and encourage First Nations People to apply.
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