Associate Account Manager

2 weeks ago

Canberra, Australia CyberCX Full time

**About Us**
CyberCX has united Australia and New Zealand’s most trusted cyber security companies to deliver the most comprehensive end to end cyber security services offering to enterprises and governments.

**The Role**
This role is responsible for assisting the sale of CyberCX capabilities, products, professional services, and managed services to existing accounts. Additionally, you will identify further sales opportunities within these accounts, build new customer accounts, manage customer satisfaction and retention, and coordinate the preparation and presentation of CCX sales proposals, quotes, and tenders. You will also be accountable for meeting team growth targets and KPIs.
- Key role responsibilities (but not limited to):_
- Preparation of sales proposals, tenders/bids, contracts, and account management plans
- Plan, create, build, and present proposals and presentations to customers on CyberCX services and offerings
- Assist in organising product demonstrations and conversations with technical SMEs and customers
- Assist in managing account plans for customer accounts to achieve sales revenue/ quota targets
- Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX
- Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure a high level of service is provided
- Build working relationships and understand the customer's needs to leverage revenue from the relationship
- Liaise with technical staff regarding technical issues to ensure customer retention and continued business
- Identify and gain new business by following up referrals/leads
- Forecast and track customer account metrics, and drive customer retention, renewals, upsells and customer satisfaction, including regular reporting
- Maintain accurate business reporting including sales forecasts, CRM information and account plans

**About You**
You are customer-obsessed and a self-starter, you go above and beyond to deliver extraordinary results and experiences for customers. You are focused on achieving your individual and team goals and enjoy working with others to deliver and bring a collaborative, enterprise mindset.

Additionally, you will also possess:

- At least 1-2 years’ experience in a similar role within IT solutions or cyber security
- Experience in preparation of sales proposals, tenders/bids, contracts, and account management plans
- Project management skills
- Exceptional communication skills both verbal and written
- High attention to detail and high levels of organisation, thoroughness, and accuracy
- Strong stakeholder engagement skills
- Able to work with cross-functional teams as well as independently and in a very fast paced environment with multiple competing priorities

**_Please note, due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance. Only Canberra based applicants will be considered for this role _**:

- (flexible hybrid working environment; a blend of office and WFH - not remote)._

**Benefits**
Our teams feel a real sense of privilege to serve our global community and being their trusted partners in a rapidly evolving space.

We offer a great salary package with great employee perks such as:

- Flexible hybrid working environment (3 days on-site and 2 days WFH)
- Birthday Leave (yes please), Mental Wellness Day, Volunteer leave
- Corporate discounts on a huge variety of retail stores through our partners

We are committed to fostering an inclusive environment where everyone feels valued and connected. Please let us know at any stage if you require additional support or adjustments to assist you with your experience.
- Where appropriate, the CCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process._

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