Customer Experience Partner
2 weeks ago
**Job no**: 547571
**Work type**: Full time
**Location**: South Australia
**Categories**: Marketing
We are a well-known retailer with an impressive portfolio of brands, including OTR, Krispy Kreme, Oporto, Subway, Hungry Jacks, and many more. We are growing and looking for an experienced Customer Experience professional to join our team We want to hear from you if you are a skilled communicator with the ability to manage direct interactions with guests through our multiple channels.
As the Customer Experience Partner, you will be responsible for creating exceptional customer experiences from the initial contact through the post-purchase support. You will act as a liaison between the company and our customers, facilitating a positive and memorable experience.
**Key Responsibilities**:
- Understand and respond to customer inquiries, complaints, and requests in a timely and professional manner.
- Resolve customer issues by providing solutions and/or escalating them to the appropriate department or supervisor.
- Ensure customer satisfaction by maintaining a positive and professional attitude and providing exceptional service.
- Document customer interactions and follow up on their inquiries as necessary.
- Continuously update knowledge of company products, services, and policies to provide accurate information to customers.
**Desirable criteria**:
- 1 years of experience in a call centre or conflict resolution role.
- Excellent communication skills are essential for the position. This includes the ability to speak clearly and professionally, listen actively, and convey information accurately and effectively.
- Demonstrated ability to manage multiple priorities and work in a fast-paced environment.
- Strong problem-solving skills, with the ability to think creatively to resolve customer queries.
- Ability to work independently with a collaborative and proactive approach to work.
- Retail experience is desirable, not essential.
- Ability to work collaboratively with cross-functional teams.
**Special Requirement**
- Availability to work on the weekends and possibly overnights occasionally.
If you are passionate about delivering exceptional customer experiences and are looking for a rewarding role, we would love to hear from you.
**Advertised**: 15 Mar 2023 Cen. Australia Daylight Time
**Applications close**:
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