Assistant Sales Manager

6 months ago

Sydney, Australia Diamonds Factory (Neve Jewels Ltd) Full time

**Assistant Sales Manager**

**Hours**: 40 hours over 5 days, working any 5 out of 7 days including public holidays and weekends.

**Salary**: Base salary of $65,000 to $70,000 per annum with the opportunity to earn commission and rewards.

**The Company**:
Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

In the expansive territories of Australia and New Zealand, our presence is steadily expanding. With several established locations and a measured influx of new stores, we are navigating a path of growth. Opportunities on the horizon contribute a sense of anticipation as we continue to consolidate our position in this region.

**About this role**:
We are seeking an experienced and dedicated Assistant Sales Manager to join our successful team in **Sydney**. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while assisting the Store Manager in overseeing daily operations and driving sales.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

**How You’ll Contribute**:
**Leadership and Team Support**:

- Assist the Store Manager in leading and mentoring the sales team to achieve and exceed sales targets.
- Collaborate with team members to create a positive and motivating work environment.
- Assist and take ownership of management tasks such as, but not limited to: Stock taking, Rota management, staff management, H&S tasks and training.

**Client Engagement and Consultation**:

- Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
- Provide guidance to the sales team on effective client engagement and consultative sales techniques whilst following, implementing and coaching each stage of the Sales Journey.

**Product Knowledge**:

- Develop a comprehensive understanding of our jewellery, including materials, design details, and craftsmanship.
- Train and educate sales consultants to enhance their product knowledge.

**Sales Performance**:

- Collaborate with the Store Manager to set and execute sales strategies, ensuring individual and team sales targets are met.
- Encourage a consultative and customer-centric approach to sales.

**Customer Experience**:

- Maintain exceptional customer service standards, resolving inquiries, concerns, and ensuring clients feel valued.
- Assist in handling client escalations when necessary.

**Brand Ambassadorship**:

- Uphold and promote our brand's essence by maintaining a polished appearance and a genuine passion for luxury jewellery.

**Qualifications, Skills & Experience**:

- Minimum of 5 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
- Experience liaising with high-end clientele is advantageous.
- Confident communication skills and a proactive team player.
- Strong problem-solving skills and adaptability to changing role requirements.
- Proficiency in new software and ability to quickly learn new systems.
- Excellent interpersonal skills, including exceptional listening, communication, and relationship-building abilities.
- A passion for luxury products and a keen sense of style.
- Strong attention to detail and an eye for aesthetics.
- Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of professionalism.
- A proactive and results-driven attitude, combined with a genuine desire to exceed customer expectations.

**Your Benefits**:

- Competitive salary
- Commission structure
- 20 days holiday per annum plus public holiday pro rata
- Exclusive employee discount %
- Your personal milestones matter, enjoy a day off on your Birthday
- Play a pivotal role in cultivating a youthful & dynamic team culture in your location
- Synergise with the ANZ team to solve unique problems with bespoke solutions
- Be a valuable part of an honest, caring & hardworking team
- Partner with a global luxury brand on its journey of expansion across ANZ
- Elegant & stylish working environment empowering you to deliver amazing consultations
- Continuous learning & growth opportunities as the business sets roots
- Acting as a Brand Ambassador you’ll champion our unique business model
- Build relationships with influential characters in luxury extending beyond the showroom

**Next Steps?**

Could you be our next Assistant Sales Manager Superstar
- Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and

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