Hotel Manager

2 months ago

Melbourne, Australia Hotel Indigo Full time

**Hotel Manager (Pre-Opening) - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street**

Nestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination is coming to life - enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms. One of Melbourne’s most iconic CBD arcades is fast transforming, with the redevelopment of "Melbourne Walk" Arcade set to see IHGs first Australian dual-branded hotel project, opening in 2025.

Open the door into Hotel Indigo and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life. Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.

**A little taste of your day-to-day**

Every day is different, but as part of the pre-opening team, you will play a key role in ensuring this new hotel is ready to welcome its first guests, including:

- **Operations management**: Manage daily hotel operations, ensuring both properties maintain exceptional service standards, cleanliness, and efficiency.
- **Guest Satisfaction**: Lead by example to deliver an outstanding guest experience, consistently addressing guest needs, handling escalated complaints, and implementing service improvements.
- **Team Leadership**: Lead, mentor, and develop across the two hotels, ensuring high levels of engagement and performance.
- **Budget Management**: Collaborate with the General Manager on financial planning, forecasting, and achieving revenue and profitability goals.
- **Quality Control & Compliance**: Ensure that both properties adhere to all legal, safety, and regulatory requirements, as well as internal company standards.
- **Operational Efficiency**: Implement best practices to optimize resources and streamline operations across the properties, focusing on cost control, energy efficiency, and sustainability initiatives.
- **Sales & Marketing**: Work with the sales and marketing teams to maximize room occupancy, increase bookings, and promote hotel services. Act as brand ambassador, embodying and communicating the identity of a dual-branded property in the market.
- **Maintenance & Facility Management**: Coordinate with maintenance teams to ensure both properties are well-maintained and functioning at optimal levels.

**What we need from you**

This role is pivotal to the success of our hotel opening and operation, in a highly competitive market, so to see this through we’re looking for a talented professional with the perfect blend of strategic vision, operational expertise, people leadership, and extensive financial expertise and business acumen.

In addition, you will possess:

- Ability to work autonomously and manage workload and key deliverables within a project opening timeline.
- Capacity to build and lead a high-performing and engaged team and commitment to developing and coaching colleagues.
- High level communication and relationship management skills, collaborating with a wide variety of stakeholders, both internal and external.
- Strong business acumen, results-oriented and commitment to driving continual improvement.
- Proficiency in hotel management software and systems and Microsoft Office Suite.
- Strong analytical and problem-solving skills with a high attention to detail.
- Extensive experience within hotel operations in a senior leadership or hotel manager role and (ideally) prior involvement in a pre-opening.
- Experience working in a multi-property or cluster environment is highly desirable.
- Tertiary education within a Business, Hotel Management or related field (preferred).

**What you can expect from us**

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, working with a talented and experienced General Manager and New Hotel Openings team, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life - including, impressive room discounts and some of the best training in the business.

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We p

  • Hotel Manager

    6 months ago

    Melbourne, Australia The Hotel & Wellness Co. Full time

    **About us** Be a part of this exciting opportunity to lead the team at our 203-room hotel located at 452 St Kilda Rd, Melbourne! The Kinson launches our new brand, Porter Club and a new form of stay. We empower you to shine and enable you to provide extraordinary outcomes by following our simple philosophy; Think Different - Be Better. You will also have...

  • Hotel Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    **About the Role**We are seeking an experienced Hotel Operations Manager to lead our dynamic housekeeping team at Lancemore Crossley St Hotel in Melbourne.This is a fantastic opportunity for someone who has experience managing hotel operations, specifically housekeeping, and wants to take their career to the next level.About You:You must have a proven track...

  • Hotel Operations Manager

    1 month ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the Role:We are seeking a skilled Duty Manager to lead our guest-focused team at Lancemore Crossley St. As a key member of our operations team, you will assist in developing a high-performing team that delivers exceptional service experiences to our guests.Key Responsibilities:Lead and support a service-focused team, overseeing all aspects of the...

  • Hotel Duty Manager

    6 months ago

    Melbourne, Australia Mail Exchange Hotel Full time

    **Hotel Duty Manager** Astonmill Pty Ltd Full-time $70,000 - $80,000 per year 40hours a week Wanting a flexible working week in Hospitality 4 day weeks. The Mail Exchange Hotel is located at the corner of Bourke & Spencer Streets, right in the heart of Melbourne, opposite Southern Cross Station .We are searching for a dynamic hospitality guru who...

  • Luxury Hotel Housekeeping Manager

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St Hotel, a boutique hotel in Melbourne's Theatre District, is seeking an experienced Luxury Hotel Housekeeping Manager to lead our housekeeping team. As the primary point of contact for housekeeping matters, you will be responsible for ensuring exceptional cleanliness and service standards are maintained.Key Responsibilities:Lead and...

  • Lifestyle Hotel Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    About UsHotel Indigo is an upscale lifestyle brand that embodies the essence of its neighborhoods. With over 150 properties worldwide, we seek individuals who can inspire our guests to discover unique connections to diverse people, places, and cultures.Your Day-to-Day ResponsibilitiesAs Restaurants & Bars Manager at Restaurant Bistrot Bisou and Hotel Indigo...

  • Luxury Hotel Housekeeping Manager

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    **Lead a dynamic housekeeping team to deliver exceptional cleanliness and service**We are seeking a talented Executive Housekeeper to oversee our room attendants, ensuring the highest standards of quality and productivity.About the role:Manage a team of housekeeping staff, supervising tasks such as rostering, recruitment, performance management, and...

  • Luxury Hotel Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About UsLancemore Crossley St Hotel is a one-of-a-kind theatre-inspired, design-led hotel in the heart of Melbourne's Theatre District.With 112 rooms inspired by our surroundings, a stunning rooftop terrace, and an inviting lobby bar, we offer a unique experience for guests.Why Work with UsWe are a pioneer in boutique hotels and conference facilities since...

  • Hotel Housekeeping Manager Position in Melbourne

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the RoleLead a dynamic team of room attendants at Lancemore Crossley St Hotel, delivering exceptional cleanliness and service to our discerning guests.The successful candidate will oversee the management of tasks associated with rostering, recruitment, performance management, and engagement. Providing initial and ongoing training to housekeeping staff...

  • Franchise Hotel

    3 weeks ago

    Melbourne, Australia Hotel Indigo Full time

    About Us Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new...

  • Executive Hotel Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Unlock Career Advancement OpportunitiesLancemore Crossley St. MelbourneLeverage our boutique hotel's unique culture and immerse yourself in the heart of the Theatre District as our next General Manager.This is a fantastic opportunity to take our luxury hotel to new heights, drive revenue growth, and develop your leadership skills in a dynamic and rapidly...

  • Lead Hotel Housekeeping Manager Melbourne

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Executive Housekeeper Opportunity at Lancemore Crossley St HotelWe are seeking a highly experienced and motivated Executive Housekeeper to lead our dynamic team of room attendants in delivering exceptional cleanliness and service to our guests.About the Role:Manage a team of housekeeping staff, overseeing tasks associated with rostering, recruitment,...

  • Senior Hotel Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Estimated Salary: AU$80,000 - AU$110,000 per annumAbout Lancemore Crossley St.Lancemore Crossley Street embodies the essence of Melbourne – a city known for its grit, culture, art, theatre, and seamless design. Our boutique hotel is beautifully positioned in a coveted laneway location at the Paris end of Bourke St, featuring 113 curated suites, meeting...

  • Luxury Hotel Leader

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Hotel General Manager OpportunityWe are seeking a skilled and experienced hotel general manager to lead our boutique luxury hotel in Melbourne's Theatre District. This is an exciting opportunity for someone who enjoys a fast-paced environment and is passionate about delivering exceptional guest experiences.The ideal candidate will have strong commercial...

  • Leading Boutique Hotel Manager

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    General Manager OpportunityWe are seeking an experienced General Manager to lead our boutique hotel in the heart of Melbourne's Theatre District.Lancemore Crossley St Hotel is a unique, design-led property that offers 112 stylish rooms, a stunning rooftop terrace, and an inviting lobby bar.The ideal candidate will have strong commercial acumen, be able to...

  • Luxury Hotel Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia LUXXE Outsourced Hotel Services Full time

    Location: Melbourne CBDAbout Us: LUXXE Outsourced Hotel Services is a reputable boutique services company operating in various Australian cities. We provide highly-trained staff across multiple roles, including Housekeeping and Rooms departments.The Role: As a skilled Housekeeping 2IC/Room Attendant, you will play a critical role in the success of our hotel....

  • Executive Hotel Director

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lead a Luxury Boutique Hotel in Melbourne's Theatre DistrictWe are seeking an experienced Executive Hotel Director to lead our boutique design-led hotel in the heart of Melbourne's Theatre District. As a key member of our leadership team, you will have the opportunity to take this hotel to new heights and immerse yourself in the culture of this unique...

  • Executive Hotel Director

    2 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Take your career to the next level as an Executive Hotel Director at Lancemore Crossley St Hotel in Melbourne's vibrant Theatre District.About the RoleWe are seeking a highly experienced and skilled hotel professional to lead our boutique luxury property. As an Executive Hotel Director, you will be responsible for driving exceptional financial results,...

  • Director of Hotel Operations

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About Lancemore Crossley St. MelbourneLancemore Crossley St. Hotel is a boutique design-led hotel located in the heart of Melbourne's Theatre District.The hotel offers 112 stylish rooms, a stunning rooftop terrace, and an inviting lobby bar, making it an ideal destination for guests seeking a unique experience.Job SummaryWe are seeking an experienced General...

  • Hotel Housekeeping Team Lead

    1 month ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Job Title: Hotel Housekeeping Team LeadWe are seeking a highly skilled and experienced Hotel Housekeeping Team Lead to join our dynamic team at Lancemore Crossley St Hotel. As a key member of our housekeeping team, you will be responsible for leading a team of housekeeping attendants to deliver exceptional cleanliness and service to our guests.About the...