Deputy Manager

**Position Description**:

- Driving a company's growth and expanding its market reach.
- Developing and implementing strategies to improve service delivery and client outcomes.
- Collaborating with external stakeholders such as government agencies, community organizations, and other service providers to improve service coordination and referral pathways.
- To contribute to Business Development by seeking opportunities to grow business.
- Ensuring that appropriate quality assurance processes are in place and that service standards are being met.
- Developing and maintaining positive relationships with clients and their families, as well as other stakeholders such as funders, regulators, and advocacy groups.
- Responsible for developing and implementing marketing strategies, identifying new business opportunities, and nurturing relationships with clients and partners.
- Overseeing the daily operations of disability services programs and ensuring they are delivered in compliance with relevant laws, regulations, and policies whenever required.
- To be available ON CALL on the days allocated by Management.
- Maintaining weekly reports and forwarding them to Management.

**Key Responsibilities**:
**Business development**: Searching for marketing opportunities including Network events, Digital marketing etc. Should focus on company branding and publicity. Analysis for Company SWOT. Seeking

opportunities for other community service models. Should develop business plans. Should meet current/potential clients/ stakeholders/other organizations to expand /grow the business

**Relationship Building **:Establish and maintain relationships with existing and potential clients, partners, and stakeholders. Schedule and coordinate meetings, presentations, and events with clients. Serve as a point of contact for client inquiries and provide timely and professional responses. Assist in managing the client database and tracking communication and sales activities.

**Lead Generation and Follow-up**:Assist in lead generation activities, including prospecting, cold calling, and networking. Conduct initial outreach and follow-up with leads to qualify their interest and needs. Collaborate with the sales team to ensure leads are properly tracked and followed up on.

**Market Research and Analysis**:Conduct research and analysis on industry trends, market dynamics, and potential opportunities. Monitor and report on competitor activities, pricing, and market share. Stay up-to-date with industry news and developments to identify potential business prospects. Establish partnerships and collaborations: Identify organizations or influencers in the disability community that align with P&L’s mission and values. Collaborate on joint initiatives, guest blog posts, interviews, or cross-promotions to expand our reach.

**Attend and organize events**: Participate in disability-focused conferences, seminars, and expos to connect with potential clients and network with professionals in the field. Consider organizing our own events to raise awareness about disability services and promote P&L’s disability care services.

**Collect and showcase testimonials**: Request feedback and testimonials from satisfied clients or their caregivers. To build trust and credibility, display these testimonials on P&L’s website, social media platforms, and promotional materials.

**Brand Management**: Assisting in maintaining brand guidelines and ensuring consistent brand representation across all marketing materials and communications.

**Administrative Support**:Assist in managing business development budgets, expense tracking, and reporting. Prepare regular progress reports, presentations, and sales forecasts. Maintain accurate records of business development activities, leads, and client interactions.

**Intake Interviews**: The Deputy Manager will conduct intake interviews of individuals with disabilities to identify their needs, strengths, and preferences.

**Risk Management**:The Deputy Manager will work with individuals with disabilities to identify, classify, manage, control, and monitor those risks that threaten the Services provided and manage all associated records so there is up-to-date and accurate documentation of the risk assessment at all times. It is an ongoing process that requires the development of cost-effective control measures to reduce risks and maximize opportunities.

**Developing Individualized Support Plans**: The Deputy Manager r will work with individuals with disabilities to assess their needs and develop individualized service plans that outline the specific services, interventions, and supports required to help them achieve their goals

**Coordinating Services**:The Deputy Manager will work with service providers, healthcare professionals, and other stakeholders to ensure that people with disability have access to the resources and support services they need.

**Advocating for Individuals**: The Deputy Manager will advocate for