Customer Support Coordinator

2 weeks ago

Melbourne, Australia Metricon Full time

**Calling all Residential Pre-Site Customer Support ONCE IN A LIFETIME FASTRACK CUSTOMER SPECIALIST ROLE**

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

Based in our Mount Waverley Head Office, work within the busy Pre-Site Operational Customer Support team supporting our **New Fasttrack business unit** customers through their pre build process. You will also work closely internally with Drafting, Estimating, and Permits to get them to site and do a handover with the build team.

Fast-Forward Your Customer's Dream Home with FastTrack by Metricon - a service designed to get them into their new home faster than ever. We’ll fastrack their pre-site stage and have our building team onsite at their block of land within 16 weeks from their initial deposit if they qualify for certain criteria.

Reporting to the Operations Manager, your responsibilities will include:

- Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
- Deliver exceptional customer service, build and maintain customer relationships
- Continuously providing updates to your customers
- Maintain a high degree of accuracy recording customer project details
- Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
- Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
- Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
- Assist with all Customer Support related tasks.

Metricon will offer you:

- Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount Waverley
- No Two Days Are the Same in this role
- Our people are what makes us Australia's leading home builder - #1 Home Builder for the 9th Consecutive Year
- Be supported by a Management Team that has a Culture Where You Matter
- Values - We’re together, We’re ready, We Own It and We Do it with Care
- On-going learning and development opportunities to help build your skills and reach your potential
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Experience working within an account management or customer management focused role ideally within residential building or similar
- Not afraid to jump on the phone to address anything
- Experience in understanding residential construction contracts and plans an advantage or come from a supplier servicing
- Proven experience in being a member of a successful, dynamic, multi-channel and results focused customer service team with a passion for customer service excellence
- Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
- Ability to clearly identify client needs and generate solutions to suit both the customer and employees;
- Intermediate Microsoft WORD and EXCEL computer skills; and
- Highly organised - ability to multi-task and deal with a variety of activities

  • Customer Experience Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.

  • Support Coordinator

    2 months ago

    Melbourne, Australia Help at Hand Support Services Full time

    About Help at Hand Support: Help at Hand Support is a dedicated provider of Support Coordination services, committed to making a difference in the lives of NDIS participants across Victoria We are currently expanding our team and are seeking passionate individuals who share our commitment to empowering individuals with disabilities to achieve their NDIS...

  • Support Services Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Help at Hand Support Services Full time

    About the RoleWe are seeking a highly skilled Support Services Coordinator to join our team at Help at Hand Support Services. In this role, you will be responsible for coordinating and allocating support services to our participants, ensuring their needs are met and exceeded.Key ResponsibilitiesCoordinate and allocate support services to participants in a...

  • Ndis Support Coordinator

    6 months ago

    East Melbourne, Australia Advance Support Coordination Full time

    **NDIS Support Coordinator** At Advance Support Co we are passionate about providing exceptional support coordination services to our clients. We currently looking for an experienced support coordinator to join our team. You will be working with an existing caseload and really need to be able to hit the ground running. You may be someone looking for a a...

  • Specialist Support Coordinator

    6 months ago

    West Melbourne, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training...

  • Coordinator Customer Support

    6 months ago

    Melbourne, Australia Textron Aviation Full time

    Coordinator Customer Support - Melbourne( Job Number: 325065)Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll...

  • Support Coordinator P/t

    7 months ago

    Melbourne, Australia Help at Hand Support Full time

    Flexible role - Help you grow - Support NDIS partcipants **Part time role - with the view to go full time** **About Help at Hand Support**: Help at Hand Support is a dedicated provider of Support Coordination services, committed to making a difference in the lives of NDIS participants across Victoria We are currently expanding our team and are seeking...

  • Customer Engagement Associate

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...

  • Customer Support Team Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Textron Aviation Full time

    Role OverviewWe are seeking an experienced Customer Support Team Coordinator to join our team at Textron Aviation. As a key member of our customer support team, you will play a vital role in ensuring seamless communication and resolution for customers regarding their aircraft support needs.About the RoleThis is a challenging yet rewarding opportunity for an...

  • Support Coordinator Advocate

    4 weeks ago

    Melbourne, Victoria, Australia Help at Hand Support Services Full time

    About Help at Hand Support ServicesWe are a dedicated provider of Support Coordination services, committed to empowering individuals with disabilities to achieve their goals.Job Title: Support Coordinator AdvocateThe Support Coordinator Advocate is responsible for providing personalized support to clients of the National Disability Insurance Scheme (NDIS)....

  • Customer Support Coordinator

    6 months ago

    Melbourne, Australia Tennis Australia Full time

    At Tennis Australia (TA) we are passionate about what we do and we have ambitious plans to continue to grow our game from grassroots through to high performance. A big part of achieving this goal is providing exceptional customer support to strengthen the relationships with our stakeholders. To help us achieve this we are looking for a Customer Support...

  • Support Services Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Help at Hand Support Services Full time

    About Help at Hand Support ServicesWe are a dedicated provider of Support Coordination services, committed to empowering individuals with disabilities to achieve their goals.Position PurposeThe Support Coordinator is responsible for providing personalized support to clients of the National Disability Insurance Scheme (NDIS). This role involves working...

  • Support Services Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Help at Hand Support Services Full time

    Help at Hand Support Services (HAHS) is a specialist disability support provider dedicated to empowering individuals with the resources they need to live their best lives. As our Care Coordinator, you will be responsible for ensuring the smooth running of support services provided by HAHS.Key Responsibilities:Liaise with participants and support staff to...

  • Experienced Ndis Support Coordinators

    3 months ago

    Melbourne, Australia Advance Support Co PTY LTD Full time

    **Experienced NDIS Support Coordinators -Come join our Team!** At Advance Support Co Pty Ltd we are passionate about providing exceptional support coordination services to our clients. We currently looking for an experienced support coordinator to join our team. You will be working with a manageable caseload of NDIS participants to support them to build...

  • Customer Support Operations Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Property Exchange Full time

    We are seeking an experienced Customer Support Operations Coordinator to join our team in Melbourne. The successful candidate will provide excellent first-line support via live chat, email, and phone, resolving inquiries on initial contact using their skills and positive attitude.Key Responsibilities:Provide exceptional customer service by promptly...

  • Customer Engagement Professional

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...

  • Customer Engagement Associate

    6 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Experience Liaison

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

  • Customer Engagement Representative

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.

  • Customer Engagement Liaison Professional

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...