Case Officer, Victorian Civil and Administrative

2 weeks ago

Melbourne, Australia Court Services Victoria Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Court Services Victoria

**Salary**: $72,751 - $88,336

Occupation: Administration/Secretarial

Reference: VG/VT0038A

VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights Division

VCAT is seeking service oriented, highly organised individual to fill this role within the Human Rights Division (HRD). The Case Officer will be part of a team dedicated to providing greater access to justice, quality customer centric services and timely outcomes.

The Human Rights Division hears cases under the Guardianship and Administration Act 2019, Medical Treatment Planning and Decisions Act 2016, Powers of Attorney Act 2014, Equal Opportunity Act 2010, Health Records Act 2001, Privacy and Data Protection Act 2014, Disability Act 2006, Mental Health Act 2014 and other relevant legislation.

The successful applicant will have an opportunity to make a genuine contribution by delivering effective and efficient guardianship and human rights services to the community of Victoria.

**The Role**

**What you need to have**

We are looking for people who are passionate about making a difference, highly organised and committed to delivering high quality outcomes for customers. To ensure success in the role you will have:

- Experience in a community or government service delivery environment working within a legislative framework
- Proven ability to build strong relationships with customers to understand service needs
- Demonstrated ability to process high volumes of complex information with efficiency and accuracy
- Exceptional self-management, planning and organisational skillswith demonstrated ability to work effectively in a fast-paced team
- Experience working with people who are at risk or have complex needs.

**What we can offer you**

This is an exciting time to be part of VCAT We support our people to do their best work by offering continuous professional development opportunities, flexibility to maintain a great work-life balance and opportunities to make a real difference in how we deliver services to the Victorian Community.

**How to apply**
- resume
- a short covering letter

For further information on the position, please see the attached position description.

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

  • Case Officer, Victorian Civil and Administrative

    4 weeks ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Other / 1 x Ongoing and 1 x Fixed term until 11 March 2025 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Administration/Secretarial Reference: VG/VT1855_VT0038 - Two Case Officer VPS 3 roles available within the Human Rights Division. One on a fixed term...

  • Case Officer, Victorian Civil and Administrative

    4 weeks ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Customer Service/Call Centre Reference: VG/VT0036 - Ongoing, full-time, VPS 3 position VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human...

  • Service Leader, Victorian Civil and Administrative

    4 weeks ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal **Salary**: $91,418 - $103,725 Occupation: Customer Service/Call Centre Reference: VG/VT0095A - Flexible work location - Work from home and from our CBD office (as required) - No two days are the same - work with a variety of different internal and...

  • Members/listings Coordinator, Victorian Civil and

    4 weeks ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / 22 April 2024 to 31 December 2024 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $92,332 - $104,762 Occupation: Legal Reference: VG/C00001 - Help VCAT in driving down it's Residential Tenancies and Civil Claims backlogs - Collaborate closely in a highly motivated team of VCAT...

  • Program and Contract Analyst, Victorian Civil and

    4 weeks ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Full time / until 31 December 2024 Organisation: Victorian Civil and Administrative Tribunal **Salary**: $91,418 - $103,725 Occupation: Administration/Secretarial Reference: VG/VT0275A - Plan and coordinate the Program’s contract lifecycle processes - Coordinate ongoing tracking of contract deliverables with...

  • Service Support Officer

    4 weeks ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / Ongoing, full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Administration/Secretarial Reference: VG/VG/VCAT/VT0144 - Opportunity to join the VCAT Team at our community-based venue in Bundoora - Ongoing, Full Time, VPS...

  • Website Content Manager, Victorian Civil and

    4 weeks ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / until 31 March 2025 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $106,534 - $128,897 Occupation: IT and Telecommunications Reference: VG/VT2351B - Collaborate with stakeholders across VCAT to manage the VCAT website - Be part of our innovative Service Transformation Program...

  • Case Officer, Victorian Civil and Administrative

    4 weeks ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About the role This will incorporate administrative and business functions with a strong customer focus designed to promote awareness and understanding of VCAT processes and legislative requirements. Their main focus is ensuring cases are ready for hearing and parties are prepared so the VCAT Member is able to make an informed decision. Case Officers...

  • Case Officer, Victorian Civil and Administrative

    4 weeks ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights Division. The Human Rights Division hears cases under the Guardianship and Administration Act 2019, Medical Treatment Planning and Decisions Act 2016, Powers of Attorney Act 2014, Equal Opportunity Act 2010, Health Records Act 2001, Privacy and...

  • Assessment & Hearing Coordinator X2, Victorian

    4 weeks ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / Until 1 March 2025 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $82,571 Occupation: Administration/Secretarial Reference: VG/C00109_C00110 **About the role** This role will make contact with persons with disability, and their supports to determine how best to...

  • Master Scheduler, Experience, Strategy

    7 days ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / 1 December 2023 t0 30 June 2025 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $129,379 - $173,138 Occupation: IT and Telecommunications Reference: VG/C00080 - Be the Master Scheduler for VCAT's transformation Program. - Be a part of the Service Transformation Program team...

  • Registrar, Human Rights Division

    4 weeks ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / Ongoing Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $106,534 - $128,897 Occupation: Legal Reference: VG/VT0034C - An exciting opportunity to provide leadership to - and have operational oversight of - VCAT's Human Rights Division. - Ongoing role - VPS5 - CBD location - Lead...

  • Manager - Facilities, Victorian Civil and

    4 weeks ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About us VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights matters, which have a deep reach into the Victorian community and a direct impact...

  • Manager - Facilities, Victorian Civil and

    4 weeks ago

    Melbourne, Australia Court Services Victoria Full time

    Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Court Services Victoria **Salary**: $105,479 - $127,621 Occupation: Facilities Management Reference: VG/VT2349B - VCAT is seeking a Facilities Manager for 12 months to April 2024 - Full-time contract opportunity in a management position - Play a key role in driving and managing a...

  • Members/listings Coordinator, Victorian Civil and

    4 weeks ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About Us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier,...

  • Data and Information Analyst, Victorian Civil and

    4 weeks ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About us The Victorian Civil and Administrative Tribunal (VCAT) is part of Victoria's justice system and serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes,from residential tenancy matters to complex building and property and...

  • Data and Information Analyst, Victorian Civil and

    4 weeks ago

    Melbourne, Australia Court Services Victoria Full time

    Location: Melbourne | CBD Job type: Full time / until 30 June 2024 Organisation: Court Services Victoria **Salary**: $103,920 - $125,735 Occupation: Analyst Reference: VG/VT0232 - An exciting opportunity exists to design, develop and enhance the data analytics and insights reporting that informs and influences decision making across VCAT - The role...

  • People & Culture Administrator - Victorian

    4 weeks ago

    Melbourne, Australia Victorian Government Solicitor's Office Full time

    Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Victorian Government Solicitor's Office **Salary**: $55,439 - $71,194 Occupation: Human Resources Reference: VG/VGSO576 **People & Culture Administrator - (Hybrid) Victorian Government Solicitor's Office** - Great opportunity to take ownership of people-related processes across the...

  • Service Leader, Victorian Civil and Administrative

    4 weeks ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About the role - Lead a team of Service Officers and Team Leaders, who provide procedural and process information to VCAT users. - Coach and develop staff in a constantly evolving, high volume Contact Centre environment. - Create, design and improve processes that help Victorian's access information about VCAT's role and processes. The Service Leader role...

  • Program and Contract Analyst, Victorian Civil and

    4 weeks ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About us VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights matters, which have a deep reach into the Victorian community and a direct impact...