Journey Expert

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 42297

**Department**: AR ANZx Digital Portfolio

**Division**: Australia Retail

**Location**: Melbourne
About the role

The purpose of the Banker Digital Experience Tribe is to enable our Bankers to deliver great service to customers, through intelligent, integrated tools and processes. Bankers will become advocates of the solutions they use, reflecting the fact that we put our frontline teams at the centre of everything we do.

The Banker Adoption and Communication squad’s, mission is to empower bankers with knowledge and communication by delivering information in the right way, to the right teams, at the right time; we strive for continuous improvement.
We are looking for a passionate individual who is a natural leader, creative, innovate and who wants to live and breathe our ways of working.

**Role Location**: 242 Pitt Street, Sydney NSW 2000

**Role Type**: 3 month Fixed-term opportunity (until 30/09/2023)

**Schedule**: Part Time 30 hours, Flexible across normal business days Monday to Friday

What will you bring?

Strong leadership skills and strategic mindset to develop and drive the team’s roadmap and prioritisation

Strong Continuous Improvement mindset

Excellent written and verbal communication skills which will enable you to coach and uplift staff with this skillset

Excellent Stakeholder Engagement skills. Able to meet and communicate with Senior leaders to maintain transparency and deliver outcomes for both the stakeholder and bankers

Work collaboratively with Retail and Commercial stakeholders and produce accurate and effective internal communications to resolve Banker enquiries

Uplift templates, communications for comms frameworks to support incidents and outages

Change management experience

Monitoring quality of banker communications ensuring requested changes adhere to established style guides and maintain consistent, easy to follow information

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

13/06/2023, 11.59pm, (Melbourne Australia)

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