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State Operations Manager
7 months ago
Lead a highly effective commercial cleaning team implementing the operational requirements
- Excellent career progression opportunities
**WHAT IS ON OFFER?**
- Attractive salary package of between $110k to $120k plus car allowance and other benefits
- Opportunity to drive positive outcomes for your portfolio
- Be a key driver of the client relationship
- Award winning national employer, certified in quality, safety and environmental standards.
**WHO WE NEED?**
We are seeking an experienced State Operations Manager to ensure that cleaning standards are maintained to a high level as expected by Challenger Services Group and our Clients. This role is responsible for the management of commercial cleaning sites in NSW but largely around Sydney and associated areas to ensure that the sites are running efficiently, monitoring and mentoring supervisors and team members, financial targets, client service levels and Challenger Services Group standards are met and maintained. The role has a strong focus on team building, team management and team development.
**WHAT YOU’LL DO?**
- Oversee our NSW portfolio of commercial cleaning operations, including those taking place in commercial offices, retail centres, childcare and aged care facilities and large public spaces
- Oversee and manage the NSW Commercial Cleaning Operations Team
- Be hands on in ensuring the delivery of our service requirements
- Have a full understanding of Industry Best Practice cleaning procedures and the latest innovations in the cleaning industry
- Develop and implement cost-effective rosters, in line with award and industrial instrument requirements
- Ensure KPIs and agreed scopes across the State portfolio are being achieved
- Oversee, train, motivate & support your team members, including managing underperformers
- Liaise with clients, suppliers and other departments
- Professionally deal with feedback from clients and deliver on improvement initiatives
- Be proactive in all aspects of service delivery
- Prepare, maintain and oversee checklists, scopes and similar workflow management records
- Ensure all safety, quality, people and operational issues are correctly implemented and reported
- Assist the sales team with the preparation of estimates
- Always strive to improve procedures, outcomes and client experience
**To be successful in this role you must have**:
- Proven leadership skills with a strong desire to mentor and nurture a high performing team
- At least 5 years’ experience as a senior operations manager within the Commercial Cleaning and Facilities Management industry, overseeing multiple sites whilst meeting KPI's and achieving superior service delivery outcomes
- Proven experience in successfully mobilizing large start up cleaning operations
- Excellent communication and customer service skills
- Proficient computer literacy, particularly with Excel and Word
- Exceptional time management and organizational skills
- Experience, willingness and availability to work in a shift environment
- Have a current unrestricted driver’s licence
- Ambition and solid work ethic as this is a role where the right person can grow and develop their career
- Current Working with Children Check, National Police Clearance Certificate and support worker screening clearance or the ability to readily obtain these certificates
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