State Ecom Operations Manager
7 days ago
**State eCom Operations Manager - NSW/ACT
**Our story
**At WooliesX, we’re here to create better everyday experiences for our customers. In the big picture, and the fine detail. In moments big and small. We’re an innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and shop.
We’ve worked together with our partners to create all kinds of initiatives you know and love - like Everyday Rewards, one of Australia’s most popular loyalty programs. Alongside Woolworths Supermarkets, we’ve helped make online shopping simpler and more intuitive, and were awarded #1 in customer satisfaction for online groceries by Canstar for our combined effort.
The success of our entire business is because of our people. Diversity is our strength, through the potential we unlock together. We’re resourceful and open-minded, welcoming and willing to experiment. We encourage fresh ideas and help each other be better by providing ongoing career opportunities to grow and evolve.
It’s how we bring the future to life for our customers and our people, in everyday moments that matter.
**The opportunity
Directly work with, and engage NSW and Sydney local communities, to strengthen relationships and build on the Woolworths brand. You will partner with multiple stakeholders, including the WooliesX eCommerce team, State Supermarkets Operation team, Property, Format Development and the eCom Logistics team, to drive and deliver the National and State eCom strategy.
Drive and deliver the National and State eCom strategy, framework and pipeline of activities, whilst increasing State eCom Market Share.
As a trusted advisor, you will ensure that eCom processes, initiatives and programs are understood and successfully implemented across our fleet to deliver an exceptional experience for our team and all eCom customers.
As the State eCom Operations Manager you are also responsible for leading Zone eCom Leads to provide tactical support in implementing and embedding eCom activities including building capability across our store teams.
**Key deliverables include:
- Deliver State growth strategy and increase market share through accelerated roll outs of Fleet & 1hr Delivery/Delivery Now/Direct to boot whilst growing our share of Same-Day orders
- Deliver State Sales, Productivity, Optimal Order, On-Time Delivery and NPS/VOC metrics
- Work with relevant partners to future-proof the store network to deliver continued eCom growth within the State through activation of right channel/right store/right size
- Build State awareness and capability in eCom across the store network
- Provide consistency of implementation of key initiatives and deliver on agreed benefits
- Communicate and engage with the eCom Operations team and the State Operations teams to ensure strong communication and alignment on all Delivery, Pick up and Convenience performance and opportunities
- Lead the Zone eCom Leads to ensure improvements in Optimal Order, Productivity, Customer metrics and budget numbers are met
- Continuously improve performance and delivery of "consistently good" to ensure all opportunity stores are coached to improve and have the right support, equipment and access to all the information they need to succeed
- Build State talent pipeline and succession for eCom Zone Leads
- Establish a Safety culture by ensuring Safety is a priority in everything we do
- Ensure we fulfill our Corporate Social Responsibility commitments by delivering to Group sustainability targets
**Who we're looking for:
- You're customer-centric, data-led, insights-driven, and an operationally-focused leader. You will have a proven ability to work effectively in a fast-paced, dynamic environment and a passion for driving customer-focused business outcomes.
- Prior experience leading large multi-site Store Operations at a senior level in a highly matrixed and complex retail/FMCG organisation
- Prior experience leading eCom teams and initiatives
- A naturally curious leader with a warm and engaging leadership style
- Change leadership experience with a customer-first, team-first way of working
- Strong leadership, stakeholder engagement, and communication skills supported by experience in leading large teams
- Financial acumen and ability to analyse information, identify trends and prioritise issues, including effective decision making.
**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. #Work180 #LI
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