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Student Service Adviser

2 months ago

City East, Australia University of South Australia Full time

Based in Student and Academic Services at the City East Campus
- Three (3) positions, full-time, fixed term contracts until 5 May 2024, 28 July 2024 and 19 February 2025, respectively
- Commencement Salary: $70,476 per annum (plus 17% superannuation)

**About You**

You are a highly motivated team-player with a passion for exceptional customer service. With outstanding organisation skills and the developed ability to multitask, you are someone who genuinely enjoys delivering results to a high standard. With a solutions mindset and excellent communication skills, you’re looking for your next challenge to expand your horizons and join a fun team culture

**About the Role**

**About Student and Academic Services (SAS)**

**Core Responsibilities**
- Provide frontline customer service to students, staff, alumni and members of the public
- Identify and meet internal/external customer needs through building effective relationships
- Conduct proactive outbound service activities
- Provide advice around university policies
- Assess in consultation with Academic Units students eligibility to graduate
- Active involvement in Academic Unit/University initiatives

**Essential Skills and Experience**
- Previous experience within a customer focussed role
- A can-do, solutions-focused approach to supporting students and staff
- Excellent interpersonal and communication skills
- A commitment to teamwork and personal and professional development
- Experience with Microsoft Office and administration and information systems (experience with PeopleSoft, CRM, POS or similar is desirable)

**Benefits**

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

- Access to great personal development opportunities
- Generous superannuation contributions of 17%
- Corporate health insurance
- Various on-site services available at our campuses which may include on-site gym membership
- A variety of leave arrangements

**Culture**

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

**How to Apply**

For a copy of the position description and to apply, please visit Working at UniSA. Applicants are required to upload a cover letter and resume only.

**Applications close: 11:30pm Sunday 3 March 2024.**
- Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment._
- #LI-DNI_
- #S-DNI_

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