Student Adviser

3 weeks ago

University of South Australia City East Campus University of South Australia Full time

Based in UniSA Online on Light Square, City West campus
- Full-time, fixed term contract until August 2023
- Commencement Salary: $67,739 per annum (plus superannuation)

**About the Role**

Reporting to the Team Leader: Student Support, you will be a key point of contact for the online student cohort to support positive learning outcomes. Providing outstanding customer service to our students is paramount, and you will focus on proactive communications and engagement by assisting with queries and requests related to enrolment, study support, student wellbeing, and administration in a timely and professional manner.

The Student Support Centre is open 7 days a week with operating hours 8:30am to 9:00pm Weekdays and 9:00am to 5:00pm Saturday and Sunday. Student advisers are required to operate in 5 rostered shifts per week.

**Core Responsibilities**
- Build relationships with your dedicated cohort of students, to assist their successful transition into study
- Deliver high quality support and customer service through resolution of issues on students’ behalf
- Accurately record student data using our Customer Relationship Management system (CRM) and other relevant systems
- Work collaboratively with staff across UniSA Online and contribute to an ongoing culture of excellent customer service
- Develop and maintain relationships with key University areas, including Campus Central, Finance and the Student Engagement Unit

**Essential Skills and Experience**
- Demonstrated provision of high quality, responsive customer service with excellent communication skills and a professional phone manner
- Experience in a customer service role, providing information to a range of customers
- High levels of empathy, excellent relationship building ability, and collaborative teamwork approach

**About UniSA**

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

UniSA Online was established as a key project as part of the University’s Digital Learning Strategy. UniSA Online offers fully online degrees purposely designed for study on demand, 24/7 student support, and access to state of the art teaching and learning resources through an interactive online platform.

The UniSA Online unit, reporting to the Provost and Chief Academic Officer, delivers high quality, supportive, flexible and interactive online education for students, and embodies the corporate values of innovation, client service and academic excellence.

**Benefits**

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

- Access to great personal development opportunities
- Employee assistance and development programs
- A range of salary packaging options, including vehicle leasing, laptops and car parking fees
- A variety of leave arrangements
- Various on-site services available at our campuses which may include on-site gym membership

**Culture**

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

**How to Apply**

Please address your cover letter to
**4948**.

**Applications close: 11.30pm Wednesday 1 March 2023**
- This position is a flexible ordinary hours appointment, which requires ordinary hours to be worked on a rostered shift arrangement that includes performing work both within and outside the span of ordinary hours as specified in the University of South Australia Enterprise Agreement 2019 and its successor enterprise agreements. A flexibility loading will be paid at the appropriate rate for all ordinary hours worked outside of the span of ordinary hours as specified in the Enterprise Agreement._
- Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment._
- #LI-DNI_

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