Student Services Officer

3 weeks ago

Hawthorn East, Australia The Cairnmillar Institute Full time

**Student Services Officer**
- **Location: Hawthorn East**:

- **0.8 - Full time**

**Change Lives and Join our Mission for Better Mental Health with a Rewarding Career.**

We are seeking a Student Services Officer who will be a key member of the administration team that supports all aspects of the student lifecycle for the Faculty of Psychology, Counselling & Psychotherapy. The position is responsible for student and academic administration and student advice across the student lifecycle whilst ensuring compliance with different regulatory frameworks.

**About the Cairnmillar Institute**:
The Cairnmillar Institute is a not-for-profit registered health promotion charity that has been providing high-quality professional education and accessible psychological services to promote the community's psychological well-being for over 60 years.

Cairnmillar is now one of the largest trainers of postgraduate psychologists and counsellors in Australia. We offer an excellent range of clinic services, postgraduate programs in psychology and counselling, and short courses and professional development for the broader community.

**The role**:
As a Student Services Office, Academic Administration, you will provide effective, accurate, and timely advice to students and staff. You will use your experience, knowledge, and expertise to support course planning administration and implement business process improvements. You will also update student records and databases and ensure admissions and enrolment decisions comply with established procedures and the relevant Institute policies and guidelines.
- Undergraduate qualifications and/or relevant experience working in a university, an RTO or other higher education setting, psychology clinics, and/or the charity and NFP sectors.
- Demonstrated commitment to high-level customer service and making students, staff and key contacts and their needs a priority.
- Demonstrated administrative skills and ability to organise and coordinate administrative functions.
- Demonstrated ability to work with complex administrative systems and databases.
- Excellent written and oral communication skills, with the ability to interpret and communicate formal and informal information in various contexts.
- Knowledge of Institute policies, systems, processes and procedures and how to adapt these at the faculty level.
- The ability to manage time and resources effectively to achieve planned objectives in a high-volume work environment.
- Strong computer skills and technical literacy, experience with specialist databases or Student Management Systems, advanced user of MS Office software (including Excel and Word). Working knowledge of software programs (SharePoint, Office365).

**Application closing date**: Sunday, 7th April 2024

**How to apply?**
- Cover letter,
- An up-to-date resume, and
- Contact Information for 2 referees.
- **Why join Cairnmillar**:_
- A mix of on-campus and work-from-home options is available, and there is a supportive work environment
- A fun collaborative team focussed on professional development with continual on the job learning
- Open door policy and a genuine focus on wellbeing
- A purpose driven culture where respect, inclusion and diversity are priority.
- Salary packaging options.

Cairnmillar values diversity, inclusion and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply.
- The Cairnmillar Institute promotes the following values: collaboration, compassion, integrity, professionalism and respect and promotes behaviours that are consistent with these values at all times. Cairnmillar is an equal opportunity employer committed to attracting and developing a diverse workforce that reflects the community it serves_.

**Job Types**: Full-time, Part-time

**Benefits**:

- Salary packaging

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hawthorn East, VIC 3123: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Hawthorn East, VIC 3123

Application Deadline: 07/04/2024

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