Housing Manager

2 weeks ago

Canberra, Australia Indigeco Full time

Start Date: 08/04/2024 - Pending cleared Police Check
- End Date: 30 June 2024 with a possibility of extension
- Location: Canberra
- WFH/Onsite Requirements: We expect staff to be in the office for the first 3 months of their employment with us to ensure they are suitably trained and supported
- WWVP Required: Yes
- Drivers Licence Required: Yes

Housing Managers are responsible for the effective and efficient management of tenancies within their portfolio of properties.

The role is responsible for engaging with tenants out in the field, within neighbourhoods and within properties.

The core functions of the Housing Manager role are to ensure tenants are able to adhere to their tenancy agreements through the payment of timely rent, keep the property in good condition and contribute to the stability and cohesion of the surrounding neighbourhood.

Consistent online and phone communication and engagement is also a key requirement of the role.

This includes conducting routine property inspections, management of debt owed to the Commissioner and client service visits to monitor property conditions and engage with the tenants to ensure that their tenancy is sustained.

Housing managers support tenants through the Public Rental Housing Assistance Program 2013 in relation to affordability and eligibility criteria.

**WHAT YOU WILL DO**

Housing Managers manage a portfolio of tenancies.

You will actively engage identified and relevant community-based organisations and government agencies to assist vulnerable clients access wider support, where required, with a view to stabilise and sustain their tenancies in the long term.

The following job tasks and outcomes outline what you will do and achieve in the role under general direction:

- Delivery of high-quality customer service and targeted tenancy support.
- Extensive outreach and field work to conduct client visits in tenanted properties to ensure property standards are being upheld and provide maintenance support.
- Upskilling and mentoring of team members with a view to embedding best practice.
- Assessment of complex client needs and development of actionable strategies to sustain tenancies, match housing and wrap-around services.
- Field work to conduct client visits, ensure property standards are being upheld and provide maintenance support.
- Respond to written and verbal complaints, plans communication strategies and effective operational communications.
- Represent company at various forums, advocate for complex clients and maintain collaborative internal and external relationships.
- Develop ideas for service improvement and operational change.
- Prepare, monitor, and track documentation.
- Manages and tracks files, analyse and interpret data, prepares accurate reports.

**Skills and experience**:

- High level organisational skills, including the ability to work to deadlines and KPIs
- Experience in delivery of high quality customer service in office and outreach environments
- Well developed communication skills and the ability to communicate effectively with complex and vulnerable clients
- Experience in tenancy management and/or community services will be highly regarded
- Relevant tertiary qualification in leadership, management, social work and community services or a related field are desirable but not essential

**Applications received after the due date may be considered for similar roles.**

***_"Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future"._

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