Business and Service Improvement Lead

3 days ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Nursing

Reference: 64642

**Working in Healthcare has never been more important or meaningful.**

**Our Journey**

Monash Health's Mental Health Program provides a comprehensive and broad range of specialist clinical mental health services across all age groups. The services are provided in a variety of inpatient units on hospital sites (Kingston, Clayton, Dandenong, Casey), community mental health and a variety of residential settings. We also provide several specialist and statewide services. We are currently implementing the recommendations from the Victorian Mental Health Royal Commission.

This is an exciting and improved role within the Mental Health Program where you will play an important role in leading, assisting and working with the senior clinical and operational leadership team in planning and implementing business and service improvement initiatives that support the strategic, operational and consumer focused service development and delivery.

**About the Role**

Reporting to the General Manager, you will provide leadership, project management and business support for the Mental Health Program (MHP). The role will work collaboratively across the MHP and more broadly across Monash Health to ensure agreed deliverables are achieved in an effective and efficient manner.

In addition to this, you will work collaboratively with the MHP Program Director and Senior Operational and Clinical Management Team to plan and implement business and service improvement initiatives that support the strategic and operational service development and delivery. The Business and Service Lead ensures clinical and professional governance frameworks across the MHP are operationalised and effective and will assume accountability of assigned large scale projects delivering on agreed objectives, quality reporting and meeting deadlines.

This is a full time ongoing role, based at Dandenong Hospital with generous remuneration.

**About You**

You already have a comprehensive understanding of health systems and processes, specifically around governance, risk management, project management, change management, digital systems, and corporate services. You will be adept in identifying problems, analytics, solution development, implementation, and evaluation. A strong communicator, you are skilled in negotiating win-win solutions and effectively influence stakeholders to gain their support for projects, initiatives, reports, proposals, and changes.

**What you need**:

- Relevant undergraduate tertiary qualification required.
- Project management and/or change management certification is desirable.
- Proven expertise in project management, including problem identification, analytics, solution development, implementation, and evaluation.
- Advanced skills in information synthesis, including report writing for Board and Executive committees.
- Effective leadership and interpersonal skills with an ability to effectively influence and build sustainable and successful relationships with people and teams across all levels of the organisation.
- Certification in process redesign and/or improvement science is desirable.

**In Return**:

- Access to Monash Health in-house learning portals.
- Avenues to further develop your leadership and project management skills.
- Mentorship and career guidance.
- Support to attend relevant forums and conferences.
- You will be part of a highly committed compassionate team.
- Be part of a service that values you and all you bring to the role.
- Strong focus on self-care.
- For a confidential discussion and to explore the opportunity further, please call Paula Hakesley General Manager Mental Health Program on 0427 845 641_

**Monash Health is a great place to work**

Our employees enjoy a range of benefits including:

- salary packaging options that increase your take-home pay
- a comprehensive Health and Wellbeing program
- free flu vaccinations
- private health insurance at discounted rates
- health imaging services
- + more

Monash Health is Victoria’s largest public health service and proudly provides healthcare to one quarter of Melbourne’s population, across the entire lifespan from newborn and children, to adults, the elderly, their families and carers. More than 22,000 people work at over 40 care locations across south-eastern Melbourne.

We recognise the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and ICare values.

**How to Apply**

**Applications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).

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