Customer Service Manager

3 months ago


Greater Adelaide SA, Australia Om Packaging Full time

We are seeking experienced, qualified and passionate skilled person to fit into the role of Customer Service Manager. The tasks of the role are to implement and ensure ultimate quality of service by receiving feedback from the customers and liaise with relevant professions if required.

We seek for a person who has an extensive experience and knowledge in strategic customer relationship management; and the work required will be as follows:

- Manage customer service staff to ensure they are motivated and have the knowledge and skills needed to perform their roles effectively
- Develop and review customer relations policies, programs and procedures concerning customer relations and goods and services provided
- Plan, put into place and manage after-sales services, and continually improve these services
- Talk to other staff within other organizational units, and to service agents and customers to identify and respond to issues and expectations
- Ensure the organization complies with established product and service quality standards
- Identify, qualify, develop and present propositions/solutions that meet and/or exceed the needs of the customer.
- Strategically assess accounts and develop new revenue streams based on customer requirements
- Implementing CRM (Customer Relationship Management) software to ensure that all staffs are connected, so feedbacks or communication can be received in time to ensure customer satisfaction.

**Requirements**:

- Bachelor Degree Qualification.
- Minimum 2 years experience in Customer Service Management.
- Good communication and interpersonal skills
- Able to work as part of a team, friendly, helpful and patient. Able to project a professional manner at all times
- Able to remain calm in stressful situations

Pay: $75,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person


  • Account Manager

    7 months ago


    Greater Adelaide SA, Australia Account Manager Full time

    Join an award winning and innovative SA Recruitment company - High performing & passionate team with an empowering culture based in the CBD - Permanent role, good base salary and incentive **About Harrison McMillan** Harrison McMillan is not your ‘traditional’ recruitment agency. We embrace “Recruitment 4.0” to build leading talent solutions while...


  • Greater Adelaide SA, Australia HAYS Full time

    Join this International Commercial Cleaning business and put your management skills to use! **Your new company** This is an exciting opportunity for an experienced Customer Service Manager to join the Adelaide contact centre team and be an integral part of the company’s growth. **Your new role** As the Customer Service Manager, you will be managing a...


  • Greater Adelaide SA, Australia One stop cleaning Full time

    Wil Be responsible for: - Developing strong customer relationships through delivery of service excellence. - Conduct regular inspections and audits - Ensuring quality and WHS compliance standards are maintained - Working as a team player with a team play with a can do attitude for all duties and reporting needs. - Maintaining accurate data base records. -...

  • Customer Service

    4 weeks ago


    Greater Adelaide SA, Australia Beta Full time

    **Location**: Adelaide - City/Inner **About the Company**: Join a vibrant team at a leading, innovative company in Adelaide! We specialize in creating exceptional customer experiences and are known for our dedication to excellence and innovation. Our team thrives on collaboration and is passionate about delivering outstanding service. **About the Role**: We...


  • Greater Adelaide SA, Australia Grundfos Holding AS Full time

    **What is the job about?** The CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company’s sales performance through effective leading of the CSSC team in maximizing customer experience. You will also be responsible for setting department goals, tracking performance and conducting regular review to optimize...


  • Greater Adelaide SA, Australia Boart Longyear Full time

    Boart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. As the industry’s only integrated drilling services and products provider, we combine engineering excellence, global manufacturing facilities and the most experienced drilling services group in the business. The primary purpose...


  • Greater Adelaide SA, Australia DFP Recruitment Services Full time

    **Job description**: *** **The Role**: The Customer Sales and Service Specialist will focus on delivering exceptional service to Telstra customers. The Specialist will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales and service enquiries. You...


  • Greater Adelaide SA, Australia HAYS Full time

    Join this reputable manufacturer and distribution company and be part of their excellent customer service team **Your new company** This leading precious metal manufacturer and distributor is looking for a Customer Service Officer to join their team to deliver exceptional, efficient, and professional levels of customer service within their precious metals...


  • Greater Adelaide SA, Australia BGIS Full time

    Starting in January 2025!! Customer Services Operator - Adelaide **BGIS**is seeking a motivated and adaptable **Customer Services Operator**to join our team in Adelaide. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service. As a Customer Services Operator, you’ll be responsible for...


  • Greater Adelaide SA, Australia BGIS Full time

    **Starting in January 2025!! Customer Services Operator**: - **Adelaide** **BGIS **is seeking a motivated and adaptable **Customer Services Operator **to join our team in **Adelaide **. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service. As a Customer Services Operator, you’ll be...


  • Greater Adelaide SA, Australia HERTZ Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...


  • Greater Adelaide SA, Australia SMAART Recruitment Full time

    $68K inc Super + loads of perks + career development opportunity - Great company culture and work environment | Supportive leadership - CBD location + WFH opportunities | Modern state of the art facilities We are proud to partner with a market leading Internet and phone services provider looking to grow their existing team with multiple Customer Support...


  • Greater Adelaide SA, Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...


  • Greater Adelaide SA, Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...


  • Greater Adelaide SA, Australia BGIS Full time

    Are you an enthusiastic and diligent Customer Service professional looking to work around other life commitments? Join our supportive team today! **This role is full-time permanent in Adelaide, SA!** **The roster is evenings and consists of three weekdays plus Saturday and Sunday each week.** **Hybrid work model once established in the position. 3 days in...


  • Greater Adelaide SA, Australia BGIS Full time

    Are you an enthusiastic and diligent Customer Service professional looking to work around other life commitments? Join our supportive team today! **This role is full-time permanent in Adelaide, SA!** **The roster is afternoon shift 2-10 PM Monday to Friday and 16 weekend rotations over a period of one year!** **Hybrid work model once established in the...


  • Greater Adelaide SA, Australia BGIS Full time

    BGIS we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...


  • Greater Adelaide SA, Australia HAYS Full time

    Put your excellent customer service skills to use and join a supportive team within the logistics industry! **Your new company** This is an exciting opportunity for a customer-centric and results-driven officer to join the Transport and Logistics industry! **Your new role** As the Customer Service Officer, it will be your role to service clients with...


  • Greater Adelaide SA, Australia BGIS Full time

    As we continue to grow, we seek a highly motivated and experienced **Customer Service Officer **to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our workforce. **The Role** Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first...


  • Greater Adelaide SA, Australia PLEXCO Full time

    Duties Managing customer support requests via phone or ticketing system Working with other technical teams (management, finance, developers) Respond to client needs Demonstrate positive attitude and respect for coworkers and maintain cooperative working relationships with peers and co-workers. Skills Exceptional organisational skills to ensure our...