Customer Support Officer

3 weeks ago


Melbourne City Centre, Australia HAYS Full time

Get a head start in the leading energy sector with a large growing team

**Your new company**
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer and Collections. This is a full-time position located in South Melbourne with immediate availability.

**Your new role**
- Managing customer accounts, responding to queries and resolving issues
- Following up with customers who are overdue on their bills and ensuring that payments are made on time
- Managing and reconciling customer accounts receivable and billing discrepancies
- Maintaining accurate customer records and accounts
- Working with the team to achieve individual and team targets and KPIs

**What you'll need to succeed***
- Minimum of 2 years' experience in a customer service or collections role
- Strong communication and interpersonal skills
- Ability to work well under pressure and handle difficult situations with customers
- Excellent attention to detail and time management skills
- Experience using Microsoft Office Suite, CRM systems and other relevant software
- Must have a high level of numeracy skills
- Must be available to work flexible hours and occasional weekends

**What you'll get in return**
- Competitive salary
- Great working environment
- Opportunity for growth and advancement within the company
- Ongoing training and development
- Company perks and benefits

**What you need to do now**
If you believe that you meet the requirements and are passionate about providing exceptional customer service

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2754139


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