Fulfilment & Rma Support

4 weeks ago

Sydney, Australia Teletrac Navman Full time

At Teletrac Navman, we are seeking a motivated and proactive individual to join our Fulfillment & RMA Support team and play a key role within the wider Service Delivery team. In this role, you will be responsible for ensuring the accurate and efficient processing of customer orders and RMA tickets. This includes managing stock inventory, preparing hardware for shipment, and handling returns to ensure exceptional service levels.

**Your responsibilities will include**:

- Preparing and provisioning hardware for orders and RMA tickets
- Performing record-keeping associated with orders and RMA ticket processing
- Accurately picking and packing hardware for shipment
- Creating shipments and dispatching hardware to customers and installers
- Receiving and recording stock returns in the system
- Assessing hardware returns for use as service stock, including testing
- Establishing and maintaining relationships with key contacts such as dealers and installers
- Collaborating with Service Coordinators and Customer Support regarding stock provisioning and shipping
- Performing general warehouse duties including maintaining inventory, conducting stock takes, moving or receiving stock, and handling other ad hoc tasks

At Teletrac Navman, we believe in your potential—your ability to grow and make an impact. We are committed to providing you with the opportunity, accountability, and visibility to achieve just that.

If you have experience in order fulfillment, RMA processing, or warehouse roles and are seeking the next step in your career, we want to hear from you

**Key attributes for success in this position**:

- 1+ years of experience in order fulfillment, RMA, or warehouse roles
- Intermediate computer skills, including proficiency in Microsoft Office Suite
- Ability to lift boxes weighing up to 15 kg
- Capability to work with a diverse range of people and build strong working relationships
- Willingness to take ownership, be accountable, and achieve positive outcomes for all stakeholders
- Customer-oriented with skills in handling inquiries and resolving issues related to order fulfillment
- Methodical and disciplined approach to problem-solving and troubleshooting
- Prior experience with SAP and customer support ticket systems is advantageous
- Experience in a technical environment and/or hardware testing knowledge is advantageous
- Hardware testing experience is a plus
- 100% On-Site Work: Monday to Friday

**What's in it for YOU**:

- 12 weeks of paid parental leave for the primary carer and 4 weeks for the secondary carer
- Development opportunities including 1:1 mentoring, online courses, product training, and more
- Community impact through volunteering and fundraising activities
- Networking opportunities with Inclusion & Diversity Employee Group and active social communities
- Fixed-term contract

LI-AK1 #permanent

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. We track, measure and optimise vehicles, equipment and light assets to revolutionize your business with fleet management software.

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