Change and Communications Officer

5 months ago

Canberra, Australia Australian National University Full time

**Title**: Change and Communications Officer
**Division**:Information Technology Services
**Classification**:ANU Officer Grade 8 (Administration)
**Salary package**:Competitive remuneration package including 17% superannuation
**Term**:Full Time, Fixed Term (up to 14 months)
**Location**: Canberra (opportunity for flexible working)
- Make a difference to the national mission of our world-leading University, its students and staff.
- Enjoy workplace flexibility and be part of a supportive team.
- Use your change management and communications skills and experience to contribute to the delivery of a high-profile program.

**About the Role**
As a Change and Communications Officer, you will collaborate with senior leaders, business representatives and delivery teams at the University to plan and manage change and communication activities.

You will be a valued member of the Student Experience Value Stream (SEVS), a strategic partner driving system improvements across the student lifecycle from enrolment to graduation. Working in alignment with the Digital Master Plan, your aim will be to maximise outcomes for the entire ANU community.

Your responsibilities will involve creating and executing communication and change plans in coordination with delivery teams and stakeholders to ensure stakeholders embrace, adopt, and effectively utilise digital solutions and new ways of working.

Key Duties:

- Proactively manage and coordinate change and communications work including:

- stakeholder engagement and communication
- produce high quality plans and communication artefacts
- deliver activities that foster a sense of credibility and growth in the Information Technology Services (ITS) Division and ANU community
- Manage project communication channels, and identify interesting stories about the project successes and impacts.
- Work closely with the ITS leadership to run engagement programs and support the management of issues and crises.
- Identify opportunities for engagement programs for the University Community as well as establish and maintain effective relationships with internal stakeholders.
- Perform other duties as requested, consistent with the classification level of the position and in line with the principle of multi-skilling.
- Comply with all ANU policies and procedures, and in particular those relating to work health and safety and equal opportunity.

**About You**
- Possess practical experience in business change within an Agile environment, or equivalent education and training in a business change management environment.
- Provide advice on change matters to senior management and stakeholders to enhance organisational outcomes.
- Have proven project and change management expertise, including planning, coordination, and implementation using diverse methodologies as needed.
- Exhibit initiative, strategic thinking, creativity, and effective problem-solving skills.
- Demonstrate strong written and verbal communication, interpersonal skills, and the ability to lead, motivate, collaborate, consult, and negotiate with stakeholders.

**About Us**
ANU is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally. ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

**About ITS**: Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals: a student experience equal to the world’s best, and research that transforms society and creates national capability. ITS is responsible for the University’s digital ecosystem and is leading the delivery of the Digital Master Plan, a 10-year strategic roadmap for the transformation of the University’s digital capability.

**Digital Transformation**:Informed by extensive consultation with ANU students and staff, the ANU Digital Master Plan (DMP) is a 10-year vision to transform the way our University does business - how we work and think. Our digital future will transform the experience of ANU for our students, researchers, academics, professional staff and the wider community, and we are seeking great people to be a part of this history-making journey.

**Our Campus**
The University's Acton campus is in the heart of Canberra. From here it's an easy walk, bike ride or drive to some of Australia's most significant political and cultural institutions including Australian Parliament House. You'll find all the conveniences of a small suburb including cafes, bars, supermarkets, childcare centres, a newsagency, post office and even a medical centre right on campus The Acton Campus

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