Organisational Change and Communication Manager

5 months ago

Canberra, Australia Fair Work Ombudsman Full time

Ongoing Executive Level 1 Opportunity
- Position available in Canberra, Sydney, Adelaide, Brisbane or Melbourne

**About the OFWO**

The Office of the Fair Work Ombudsman (OFWO) is an independent statutory office established by the Fair Work Act 2009 (Fair Work Act). Our functions outline the responsibilities we have as set by the Fair Work Act and other legislation to achieve our purpose:

- provide education, assistance, advice and guidance to employers, employees, outworkers, outworker entities and organisations
- promote and monitor compliance with workplace laws
- inquire into and investigate breaches of the Fair Work Act
- take appropriate enforcement action
- perform our statutory functions efficiently, effectively, economically and ethically.

**What’s it like working in the Technology Branch at the FWO**
- "The best part of working in a smaller agency is that there's a much closer community of collaboration, with very welcoming people that have a real sense of shared purpose. There's more opportunity to make a difference, expand your experience with a broader scope of work, and see firsthand the impact of all your hard work.” _Director, Technology Branch.

**What our employees say about us**

We are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement and wellbeing when surveyed against other APS agencies. 95% of Technology branch staff members believe strongly in the purpose and objectives of our agency up 11% from APS overall.

**What we offer you**

We provide a diverse, inclusive and supportive work environment with access to:

- Great training and development opportunities
- Generous leave and flexible working arrangements
- Our Employee Assistance Program (EAP), a free counselling service for you and your family
- A competitive salary, plus 15.4% superannuation
- Rewards and recognition initiatives.

**We Value Diversity**

**Eligibility**
- To be eligible for employment with the OFWO you must be an Australian citizen.

**About the Branch**

The Technology Branch is responsible for delivering and maintaining secure, stable, reliable, and modern internal and external facing systems that support OFWO business areas to deliver OFWO’s functions to the highest standard. Our IT infrastructure is provided under a Memorandum of Understanding with Department of Employment and Workplace Relations.

The Technology Engagement Services function supports the Office of the CIO and the Technology Branch more broadly to deliver strategic outcomes, business benefits, organisational/operational change and technical innovation through IT investments arising from the Technology Strategy and the operational needs of the Technology Branch.

**Typical Duties**

The typical duties of this role include, but, are not limited to:

- Developing, implementing and evaluating change management plans to ensure impacted stakeholders are ready and able to adopt the change. This may include stakeholder impact assessments, communication, training, stakeholder engagement strategies.
- Developing and maintaining key internal and external relationships, including liaising with stakeholders on project or operational issues and responding to stakeholder needs and expectations.
- Working closely with project managers to deliver change management/stakeholder engagement and communication activities and artefacts.
- Working with Subject Matter Experts (SMEs) to develop training artefacts to build knowledge and on-demand support.
- Collaborating and working as part of a multi-disciplinary team to support business and system changes.
- Attending, participating in, and contributing to, a variety of forums, groups and workshops.
- Working with, and coordinating efforts of other change management specialists and team members.
- Demonstrating attitudes and behaviours responsive to workplace change to encourage others to participate in change and contribute to successful outcomes.

**Leadership**
- Ability to build a positive, collaborative working culture that encourages innovation, learning, business improvement opportunities and delivering high quality customer service
- Ability to take responsibility for guiding, mentoring and providing feedback to peers and the ability to operate effectively as a team player.
- A demonstrated capacity to think on your feet, to solve problems and work effectively with others.

**Please note**:travel may be required as part of this role.

**What we are looking for**

Under broad direction, the key capabilities/skills for the role include:

- Outstanding communication skills with the ability to engage and inspire stakeholders. You will be able to act as translator between technology and business SMEs, clarifying and confirming understanding of key concepts
- Ability and experience in successfully leading a change project, with experience in developing and executing communication, training and/or change management plans
- The abil

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