Configuration and Change Officer

7 months ago

Canberra, Australia Downer Group Full time

**A real endeavour, achieved with you**

As Australia’s multi-disciplinary advisory and business partner of choice for clients in defence, government and infrastructure, we deliver complex things that matter. It's not always an easy task, but anything worthwhile seldom is. Great things are rarely accomplished alone. We’re building something remarkable. Now we just need you.

**A real endeavour, shaped by you**

We have an opportunity on our engagement with the Service Management area of the Warfighting Networks and Applications Support Organisation (WSO) with Defence. As a Configuration and Change Officer, you’ll manage the CMBD in accordance with ITIL practices and WSO policies and procedures. This involves ensuring that all ICT assets and services (Configuration Items (CIs)) are accurately recorded and tracked in the CMDB, and that any changes or updates to those CIs are managed and controlled. This role provides a significant contribution to enhancing overall capacity to meet the information technology needs of the program.

**To succeed in this endeavour, you will**:

- Maintain the accuracy and completeness of the CMDB, ensuring that all CIs are correctly recorded and tracked;
- Support the development and maintain processes and procedures for managing the CMDB, including processes for CI identification, classification, and tracking.
- Work closely with broader WSO and Service Providers to ensure that all changes to CIs are managed and controlled through the Change Management process.
- Identify and report any discrepancies or inconsistencies in the CMDB, and work to resolve these issues.
- Ensure that all CIs are appropriately classified and labelled in the CMDB, according to established WSO standards and guidelines.
- Provide regular reports and updates on the status of the CMDB, including any issues and/or challenges which need to be addressed.
- Participate in Service Management processes, including Incident Management, Problem Management, and Service Level Management.

**A real endeavour, driven by you**

Our work is highly complex and confidential, so there are some things you must have to fulfil this role:

- The ability to obtain and maintain a Negative Vetting 2 (NV2) security clearance
- Ability to work independently and part of an integrated cross functional team
- Good communication, organisational, analytical, and problem-solving skills

We’re also looking for experience with:

- Relevant degree in IT, Computer science or similar, or equivalent experience in configuration management and / or service management roles
- Hold a firm understanding on the internal workings of Defence ICT
- Experience using Configuration Management Tools with practical knowledge of Change, Configuration, and Asset Management (ITIL V4 practices);
- Proven client relationship management and able to translate technical issues into clear business English;
- Attention to detail with the ability to create high quality documentation and procedures

**Why Downer Professional Services?**

At DPS, you’ll find the opportunity to build something remarkable. Here are some of the reasons why our people love working here:
Work with purpose. You’ll deliver or enable critical defence projects and programs in Australia, for Australia. Your expertise will help build sovereign capability.

Great projects, influence and impact. You might join us for the projects, but we think you’ll stay for the impact you can have. With high project ownership, agile problem solving and accessible leaders, you can go further at DPS.

Your opportunity to build something remarkable. We’re proud of all we’ve achieved. But there’s much more to do. Together, we’re building a better, stronger, more agile DPS. From process and systems to culture and communications, we're working hard to enable our teams to do their best work, whoever and wherever they are.

We encourage you to join us on our greatest endeavour. We’ll support and recognise your contribution, and you’ll also enjoy a range of benefits including:

- Veteran support initiatives and policies, including up to 20 days of Reservist Leave for veterans to remain connected as they transition out of active service
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.

To learn more about why our people choose DPS, read some of the stories of incredible people at our website.

**Ready to join us on our biggest endeavour?

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