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Service Level

1 month ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Brisbane OR Sydney
- Great time to join the SIAM function after a significant transformation
- Build on your PowerBI and ServiceNow reporting experience
- Hybrid working, collaborative and supportive environment

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**About the role**:
Suncorp has recently undergone a SIAM transformation including redefining our processes and capability uplift.

This is an exciting opportunity within Service Integration and Management (SIAM) to facilitate SIAM reporting and governance, using your extensive reporting skills to build out dash boards using Power BI and ServiceNow.

If you enjoy data analysis and reporting, and being able to translate data into meaningful information then this could be the role for you

**What you’ll do**:

- Establish ITSM and SIAM reporting framework
- Drive and manages effort to implement ITSM and SIAM reporting and SLA requirements
- Guiding and supporting the team in progressing the team deliverables they are responsible for and meeting their own performance goals
- Provide ITSM and SIAM expertise that supports the design and establishment of SIAM across Suncorp
- Provide SIAM governance support and guidance across Suncorp
- Continue building the SIAM framework across the organisation and embed further reporting capabilities into the wider SIAM COE.

**What you’ll bring**:

- 2+ years ServiceNow development and Performance Analytic experience including demonstrated experience in report generation and utilising large data sets - Mandatory
- 2+ years working within reporting - Mandatory
- 2+ years working with Power BI - Mandatory
- Understanding of service level reporting - eg KPI’s etc
- Proven interest in data and the insights that can be obtained through data
- Belief in the benefits of data enabled decision making
- Ability to develop, maintain, and strengthen partnerships with others, internally and externally, including the ability and desire to work cooperatively with others in a team.
- ITIL certification would be preferable

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

**Advertised**: 22 May 2024 AUS Eastern Standard Time
**Applications close**: 05 Jun 2024 AUS Eastern Standard Time

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