Service Delivery Manager

1 week ago


Sydney Inner Suburbs, Australia Suncorp Group Full time

Service Delivery Manager - Transition

  • Great opportunity to lead a talented Service Delivery team within Insurance Technology
  • New role supporting BAU and project transition in an Agile environment
  • Sydney or Brisbane location with great benefits and WFH flexibility

About the role
We're never just satisfied with how things are - because we know how things could be. And it's our expert Technology team who forge ahead every day to make those 'what ifs' a reality.


The Service Delivery Manager leads a Service Delivery team and is accountable for the full lifecycle of IT service delivery, including the initiation, transition and ongoing maintenance of the assets and platforms.

Along with the overall operational delivery and performance of a group of services and platforms to meet business and user needs.

This role will support projects and BAU to ensure all projects are transitioned to BAU.

The role will plan, direct, and lead the transition program of work with multiple interdependencies and streams/projects running concurrently to satisfy business strategies and objectives.


What you'll do

  • Manage relationships with service partners/operations team for service delivery
  • Ensure operational needs are understood and prioritised
  • Set expectations around operational outcomes
  • Work with the SIAM team to ensure adoption and adherence to SIAM processes
  • Monitor all SIAM processes and provide feedback on areas of improvement
  • Approving, preparing, planning, and managing of new or changed services
  • Participation in service and service provider reviews and negotiation of SLA and contracts

What you'll bring

  • 5+ years' service management experience including; incident, problem, release, availability, continuity
  • Experienced in project and service management disciplines; ITIL, PMBOK, Agile, SIAM
  • Proven IT and team management experience with broad technical knowledge
  • Experience driving incident response and decision making associated with crisis management
  • Proven experience in Partner and Service Level Management lifecycle
  • ITIL version 3 or 4 highly regarded

What we can offer you

  • Competitive benefits package and excellent work culture
  • Excellent discounts on a range of retail favourite stores as well as banking and insurance products
  • A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
  • Invest in your brighter future with ongoing study support and career development programs
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave

About Suncorp Group


We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance.

Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day.

That comes with all kinds of exciting opportunities for you to grow your own career.

Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.


Advertised: 19 Jul 2023 AUS Eastern Standard Time

Applications close: 09 Aug 2023 AUS Eastern Standard Time

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