Gaz - Aps3 - Act - Customer Service Officer

2 days ago


Canberra, Australia Department of Home Affairs Full time

**Contact**:hiringManagerName **Phone**: 0452 548 984
**Period of Vacancy**:Ongoing
**Number of Vacancies**: Several

**Who can apply**:
Please note this opportunity is available to current Australian Public Service employees and all eligible members of the community.

**About the Department of Home Affairs**:
Be part of something bigger: contribute to building a secure Australia that is prosperous, open and united.
Join a connected team of professionals, where you can be your authentic self; grow your career while making time for all parts of your life. Click here to see What we offer

The Department of Home Affairs is responsible for centrally coordinated strategy and policy leadership in relation to domestic national security arrangements, law enforcement, emergency management, counter-terrorism, social cohesion, the protection of our sovereignty, the integrity of our border and the resilience of our national infrastructure.

The Australian Border Force, an operationally independent body within the Department of Home Affairs, is Australia's frontline border law enforcement agency and Australia's customs service. The Australian Border Force's mission is to protect Australia's border and facilitate the legitimate movement of people and goods across it.

**Overview of the Branch and Section**:
The Cyber and Infrastructure Security Centre (CISC) was established on 1 September 2021 to drive an all hazards regime of critical infrastructure protection enabled by a stronger focus on cyber security. The CISC delivers a best practice, industry-focused, active and engaged regulatory and partnership function that works with industry to ensure Australia's critical infrastructure protection.

AusCheck is part of the Department's Cyber and Infrastructure Security Centre.

AusCheck’s services support the Centre’s mission to create a safer Australia by protecting critical infrastructure from malicious-insider threats such as cyber-attacks, terrorism and organised crime. Through the AusCheck Issuing Authority, AusCheck also manages aviation and maritime security identification cards (ASIC and MSIC) for government agencies. Learn more about AusCheck.

The Background Checking Services Section (BCSS) contributes to the objectives of the Branch through;
- Providing client liaison and support to Issuing Bodies, Registered Entities and applicants
- Ensuring consistent compliance with AusCheck’s Service Level Standards via quality assurance monitoring and reporting
- Engagement with key partners on operational matters relating to background checking
- Monitoring and reporting on non-compliance in the AusCheck database
- Managing the AAT Appeals inputs in close coordination with the Legal Division.

**About the role**:
APS3 Customer Service Officer is accountable under limited direction to perform and provide customer service and administrative work within an integrated workforce. They are accountable to understand and comply with relevant legislative frameworks, government decision-making and AusCheck’s mission and policies requirements.

An APS3 Customer Service Officer will work within established priorities and procedures, while exercising some autonomy about how their work is performed. They may undertake specialist, procedural, clerical, administrative support or operational tasks including some basic research and analysis activities to support their work unit. The work may have an element of complexity.

**Specific duties/responsibilities**:
The duties of an APS3 Customer Service Officer in AusCheck include the following:

- Deliver high quality customer service to achieve business outcomes
- Respond to enquiries by making effective use of relevant business systems and processes
- Demonstrate commitment to on-the-job training and participation in activities to build and maintain customer service skills, systems knowledge and product understanding
- Understand products and services delivered by the service centre
- Work collaboratively and actively participate in team work and group activities
- Take the initiative to interpret and comply with legislative, policy and regulatory frameworks
- Solve customer service problems where solutions generally can be found in documented precedents or procedures
- Resolve customer enquiries, provide information and options, and/or escalate to Tier 2 and 3 resolution officers as needed.

**Role requirements/qualifications**:
The role will be best performed by a person with:

- Ability to be amiable and have clear communication style
- Willingness/ ability to learn quickly
- Possess attention to details
- Be professional, patient and proactive
- Customer service experience is desirable but not mandatory.

**Applicant response**:
Please prepare a one-page Applicant Response in relation to the advertised role, outlining:

- How your skills, knowledge and experience will be relevant to this role
- Why you are interested in the role and what you can offer us
- Any specific examples or



  • Canberra, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking an **APS3 Service Support Officer** for a Federal Government department to provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities. The key role for an ...

  • Aps3 Receptionist

    1 week ago


    Canberra, Australia Page Personnel Full time

    Opportunity to work for a prestigious Government department - Initial 6 month contract with opportunity to extend **About Our Client**: The client is an independent government agency which, in partnership with Basin governments, manages a important water resource in the national interest. With the enactment of the Water Act 2007, the client was established...


  • Canberra, Australia Comcare Full time

    Comcare has two immediate Non-Ongoing vacancies for APS3 Statutory Oversight Support Officers. A merit pool will be created and may be used to fill future Ongoing and Non-Ongoing vacancies. **Overview of the Team and role** Statutory Oversight actively promotes Privacy and develops Comcare-wide privacy training and is responsible for ensuring Privacy...


  • Canberra, Australia HAYS Full time

    APS3 contract opportunity within a Federal Government Department **Your new company** This Federal Government Department is a vital member of Australia’s national security community and oversees many functions including international relations, scientific research and development, procurement and purchasing and industry development and cooperation. Their...


  • Canberra, Australia ACT Government Full time

    Customer Service Officers are the first point of contact for customers and visitors accessing Canberra Memorial Park (CMP) services. They deliver high-level customer service, regularly interacting with members of the community, often on some of their most challenging days. This position plays a key role in coordinating sales processes and promoting the...


  • Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS3 - Imaging Officer (several positions)**: - Undertake a varied range of imaging production tasks - Scan Library collection material and quality assure digitised images - Newly created positions As a world leading library, the National Library of Australia offers an innovative and collaborative...


  • Canberra, Australia Onpoint 365 Full time

    Multiple positions available - Initial 6-month contract starting early January - Two possible 3-month extensions **APS3 Medical Administration Support Officer** - **Multiple positions available**: - **Initial 6-month contract starting early January**: - **Two possible 3-month extensions** Our Federal Government client is seeking an **APS3 Medical...


  • Canberra, Australia HAYS Full time

    An Australian Public Service Department, seeking APS3 Customer Service Officers **Your new company** A federal government agency recruiting for customer service officers in a well-established agency to join their team on a temporary contract initially for a 12-month with a possible 12-month extension. This department is one of Australia’s regulatory...


  • Canberra, Australia HAYS Full time

    An Australian Public Service role seeking APS3 Contact and Early Resolution Centre Officers. **Your new company** A federal government agency recruiting for Contact and Early Resolution Centre Officers in a well-established agency to join their team on a temporary contract initially for a 6-12-month contract. This Australian Government Department plays a...


  • Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **18-month contract** **Hourly rate of $36.27p/h Plus Super** **Work From Home, with occasional office contact** **About the Organisation** This is a large Federal Government Department that operates throughout Australia. This team has a focus on delivering key health strategies for the coming years. **About the Role** The APS3...

  • Aps3 Hotline Officer

    4 weeks ago


    Canberra, Australia AIHW Australian Institute of Health & Welfare Full time

    Position: APS3 Hotline Officer Classification: APS Level 3 Location: Canberra ACT Job Reference: 009_01/25 Group: Housing and Specialised Services Group Unit: Housing and Homelessness Collection Operations Unit **Salary**: $ 67,158 - $73,480 plus 15.4% superannuation Engagement Type: Ongoing, full-time Advertised: Commonwealth Gazette: Monday, 3...


  • Canberra, Australia Comcare Full time

    Claims Management roles are both challenging and rewarding. We work with people during difficult times to support them in their recovery and return to work and in doing so we can make a positive impact to people’s lives, their employer, and the broader community. APS3 Claims Administration Officers and APS4 Claims Support Officers provide assistance and...


  • Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **APS3/4 Recruitment Officer - eRecruit** - ** Immediate Start**: - ** 3 to 6 months contract + non-ongoing extension**: - ** No Baseline Required**: - ** $38 to $48 per hour + superannuation** **About our client** This Federal Government Department is responsible for improving the safety, health, well-being, and quality of life of...


  • Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **About the Organisation** Our client is a Federal Government agency responsible for medical and therapeutic regulations in Australia. They are looking to engage 2 APS3 contractors to assist with website improvement. **About the Role** The Agency recently moved their websites to a new platform (GovCMS) and they have some critical work...


  • Canberra, Australia ACT Government Full time

    Do you strive to improve administrative process? Are you detail orientated and like to schedule tasks with authority? Are you willing to coordinate and prioritise competing requests? The ACT State Emergency Service is seeking someone enthusiastic and reliable to fill the role of their Business Support Officer. The Business Support Officer (BSO) will be an...


  • Canberra, Australia HAYS Full time

    Seeking an APS3 equivalent Mobile Telephony Support Officer with previous experience or knowledge in IT. **Your new company** Your new Department supports the Australian public to have safe, secure and well-paid work, as secure jobs are essential for our nation and drive economic growth and provide people with certainty. Your Department focusses on...


  • Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Part Time (18.37 hours per week), Permanent **Classification**: Administrative Service Officer 2/3 (PN 51639) **Salary**:$67,872 - $81,643 (Plus 11.5% Super) **Location**:Canberra Hospital, Garran **Section**:BreastScreen ACT **Closing Date**:17th January 2025 **What can we offer you**: - Competitive pay rates and...


  • Canberra, Australia ACT Government Full time

    Once upon a time, Libraries were a place for only quiet reflection, reading, studious research and silence. Oh, how times have changed. The ACT’s public library branches are a growing, vibrant community service, encouraging storytelling, learning, sharing and fun. Now, your local library is a gateway to the wider world where you can lose yourself in...


  • Canberra, Australia ACT Government Full time

    Exciting opportunities have become available in the Salary Packaging Team within Shared Services. The positions support the provision of services which enable a suite of salary packaging benefits becoming available for access to employees of the ACT Government. The successful applicants will be highly energetic, motivated and enthusiastic as they will be...


  • Canberra, Australia Department of Home Affairs Full time

    **Contact**: hiringManagerName **Phone**: 0261956165 **Period of Vacancy**:Ongoing **Number of Vacancies**:numberOpenings **Who can apply**: Please note this opportunity is available to current Australian Public Service employees and all eligible members of the community. **About the Department of Home Affairs**: Be part of something bigger: contribute to...