Des Customer Service Officer

4 months ago

Minchinbury, Australia Afford Full time

**Why join AFFORD?**
- Above award hourly rates + penalties
- Not for Profit salary packaging, up to $15,900 + meal & entertainment card
- Access to Afford Rewards which entitles you to discounts on a range of products and services
- Discounted gym memberships nationwide (Fitness Passport)
- Ongoing paid training and professional development
- On the job support and supervision

**About the opportunity**

We are looking for an experienced **Customer Service Officer at our Blacktown office** to help facilitate and monitor job search support to participants seeking employment, whilst providing an exceptional customer service experience to all stakeholders. Providing administration support to the site
- The role is part time (30.8 hours per week over five days) on a five month fixed term contract._

**Some key responsibilities of the role include**:

- Work with the DES team to manage and provide data, reports and administration as required.
- Assist participants in their job search by providing administrative support.
- Provide high quality customer service
- Any and all other projects as determined by management.
- Ensure all Afford WHS policy and procedures are adhered to.
- Processing petty cash and invoices
- Knowledge of or previous use of Employment Service System (ESS)

**Essential Criteria**
- Strong administrative and communication skills with the ability to manage multiple priorities and achieve outcomes.
- Demonstrate high level customer service skills
- Sound computer skills.
- Ability to work as part of a team.
- Prior experience in a similar role
- Self-motivated with a flexible approach to work
- Up to date Covid-19 vaccinations

**Desirable Criteria.**
- Certificate 3 in Business

**About Australian Foundation for Disability (Afford)**

Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.

Afford is a recognised employer and our employees enjoy a range of benefits including;
- Ongoing professional development and paid training
- Fun and supportive workplace culture
- Not for profit salary packaging, and discounts on a range of products and services including gym memberships.

Afford is an Equal Opportunity Employer - we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business need.

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