Manager, Services

3 weeks ago

Minchinbury, Australia Afford Full time

**Why join AFFORD?**
- Generous salary package $114,390.64 Base + Superannuation
- NFP salary packaging available inclusive of $15,900.
- Access to Afford Rewards which entitles you to discounts on a range of products and services.
- Discounted gym memberships nationwide (Fitness Passport).
- Ongoing paid training and professional development.

**About the role**

We have an exciting opportunity for Service Manager, Support Coordination based in NSW to join the Service Delivery Department. You will be reporting to the Chief Operations officer.

You will be responsible for leading our de-centralised teams across a number of States, and different aspects of Coordination of Supports, Specialist Support Coordination and recovery coaching. Our Coordination of Supports teams aims to deliver exceptional experiences for every client, every day.

The role will develop and maintain productive and effective relationships across Afford and across the sector, utilising these relationships to stay up to date regarding best practice coordination of Supports and continuously improve the client experience.

You will work closely with Support Coordinators to provide needed leadership and maintain a clear direction and any other direct reports to ensure staff focus on higher quality services to clients and the communities in which they live and we are located.

**About you**

To thrive in this fast-paced role, you will be highly organised and proactive, must have Experience with working in a service delivery environment that builds strong relationships with other roles in head office and in operations, to ensure we are working in partnership to deliver the Vision of Afford.

In addition, you will have:

- At least 3 years of experience leading and being accountable for the performance of service delivery teams.
- At least 3 years of experience with financial management of service delivery teams.
- Tertiary qualifications in disability, social science, social services, or similar.
- Experience with working in an environment that requires a focus on consumer needs and expectations.
- Knowledge and demonstrated experience of the disability sector or other community service areas.
- A strong commitment to customer service and positive outcomes for the clients and the communities in which they live and we are located.
- Ability to work collaboratively with different functions in head office.
- Strong personal commitment to working in a for purpose organisation.
- Excellent communication, and interpersonal skills.
- Proficient in the use of Microsoft Office and client information management systems.
- Current ‘C’ class driver’s license.

Desirable:

- Experience working in team environment
- Strong personal commitment to working in a for purpose organisation.
- Knowledge of the disability sector or other community service areas and/or worked in a not for profit.
- It is also a condition of employment that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated and comply with current COVID-19 booster vaccinations in order to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19, you must provide Afford with acceptable evidence of having a health condition for which obtaining a COVID-19 vaccination is contraindicated.

**About Australian Foundation for Disability (Afford)**

Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.

Afford is a recognised employer and our employees enjoy a range of benefits including;
- Ongoing professional development and paid training
- Fun and supportive workplace culture
- Not for profit salary packaging of upto $15,900, and discounts on a range of products and services including gym memberships.

Afford is an Equal Opportunity Employer - we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business need.

  • Service Manager

    4 weeks ago

    Minchinbury, Australia Afford Full time

    **Why join AFFORD?** - Not for profit salary packaging available of up to $15,900 NFP. - Access to Afford Rewards which entitles you to discounts on a range of products and services. - Discounted gym memberships nationwide (Fitness Passport). - Ongoing paid training and professional development. We have a full time permanent role for a **_Service Manager_**...

  • Service Manager

    2 weeks ago

    Minchinbury, Australia Afford Full time

    Why join AFFORD? Not for profit salary packaging available of up to $15,900 NFP. Access to Afford Rewards which entitles you to discounts on a range of products and services. Discounted gym memberships nationwide (Fitness Passport). Ongoing paid training and professional development.We have a full time permanent role for a _Service Manager_ to lead teams in...

  • Service Manager Jamisontown Community Centre

    3 days ago

    Minchinbury, Australia Afford Full time

    **About the role** We have a full time permanent role for a **_Service Manager - Client Services_** to lead a team within our Community Centre Jamisontown. You will be responsible for managing all aspects of the day-to-day operations as well as building a culture of customer-centricity. On a day to day basis you will be responsible for; - Coaching and...

  • Service Manager

    1 week ago

    Minchinbury, Australia Afford Full time

    Expand your real-life experience and leadership skills whilst embracing our fun and supportive workplace culture. - $98,147.92 base + super + NFP salary packaging - Permanent Full-Time role based in Moreton Bay Region (Strathpine) - Dynamic leadership role and career development opportunity **About the role** We have a full time permanent role for a...

  • Service Manger

    2 weeks ago

    Minchinbury, Australia Afford Full time

    Due to our strategic growth within the Client Services Division, we are looking to appoint a Service Manager who is experienced, passionate, and dedicated to making a difference.***- $98,147.92 base + super + NFP salary packaging + on call allowance:- Permanent Full-Time role based at our Logan Region:Dynamic leadership role and career development...

  • Customer Service

    3 weeks ago

    Minchinbury, Australia Fencing & Gate Centre Full time

    **About the business** We are a fast-paced Fencing manufacturing company who prides itself on the highest quality of workmanship and products in the marketplace. We push ourselves to constantly grow and improve not only our presence in the market but our approach to customer service and customer satisfaction.We are seeking an outgoing individual, reporting...

  • Coordinator, Service Delivery

    3 weeks ago

    Minchinbury, Australia Afford Full time

    **Why join Afford** - Generous salary Package **$72,000 - $77,000 **_depending on level of experience_** - Not for Profit salary packaging, up to $15,900 + meal & entertainment card - Ongoing training and support to help you reach your professional goals - Access to Afford Rewards which entitles you to discounts on a range of products and services -...

  • Customer Service

    2 weeks ago

    Minchinbury, Australia Fencing & Gate Centre Full time

    About the businessWe are a fast-paced Fencing manufacturing company who prides itself on the highest quality of workmanship and products in the marketplace. We push ourselves to constantly grow and improve not only our presence in the market but our approach to customer service and customer satisfaction.We are seeking an outgoing individual, reporting to the...

  • Customer Service Specialist

    7 days ago

    Minchinbury, Australia F4PS Full time

    This role joins a small team at the out Client's new Minchinbury site to support the NSW Operations Coordinator service the local customer based and also support the wider business customer service team based in Melbourne. What does a typical day look like: - Process customer orders accurately and promptly using the order management system (INFOR - check...

  • Customer Service Officer

    2 weeks ago

    Minchinbury, Australia Afford Full time

    **Why join AFFORD?** - Not for profit salary packaging available of up to $15,900 NFP. - Access to Afford Rewards which entitles you to discounts on a range of products and services. - Discounted gym memberships nationwide (Fitness Passport). - Ongoing paid training and professional development. **About the role**: This role will deliver a customer-first...

  • Customer Service Officer

    1 week ago

    Minchinbury, Australia REO Group Full time

    Job Description Location: Minchinbury, Western Sydney   Salary:  $65k - $75k + Super Role Highlights: This is a fantastic entry-level opportunity to gain valuable experience in customer service and administration. You'll work closely with a supportive team, receive training, and have numerous pathways for career advancement. Role Overview Due to...

  • Customer Service Supervisor

    4 weeks ago

    Minchinbury, Australia BlueScope Full time

    **Job Description**: BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. We are looking for a...

  • Customer Service Officer

    2 weeks ago

    Minchinbury, Australia Afford Full time

    Why join AFFORD? Not for profit salary packaging available of up to $15,900 NFP. Access to Afford Rewards which entitles you to discounts on a range of products and services. Discounted gym memberships nationwide (Fitness Passport). Ongoing paid training and professional development.About the role:This role will deliver a customer-first service and...

  • Rostering Coordinator

    3 weeks ago

    Minchinbury, Australia Afford Full time

    **Why join Afford** - Generous salary Package **$72,000 - $77,000 **_depending on levels of experience_** - Not for Profit salary packaging, up to $15,900 + meal & entertainment card - Ongoing training and support to help you reach your professional goals - Access to Afford Rewards which entitles you to discounts on a range of products and services -...

  • Team Leader

    2 weeks ago

    Minchinbury, Australia Afford Full time

    **Why join AFFORD?** - Not for profit salary packaging available of up to $15,900 NFP. - Access to Afford Rewards which entitles you to discounts on a range of products and services. - Discounted gym memberships nationwide (Fitness Passport). - Ongoing paid training and professional development. **About the role**: This role will motivate and drive a team...

  • Shared Service Team Lead

    4 weeks ago

    Minchinbury, Australia Sharp & Carter Full time

    Strong leadership experience across Accounts Payable and Accounts Receivable - Flexible Working Environment - 2 days Work From Home - $100K+ superannuation - Minchinbury Location **About the role & Company** Our client is a reputable national business who is searching for an experienced Shared Services Team Leader to join their team on a permanent basis....

  • Des Customer Service Officer

    2 weeks ago

    Minchinbury, Australia Afford Full time

    Why join AFFORD? Above award hourly rates + penalties Not for Profit salary packaging, up to $15,900 + meal & entertainment card Access to Afford Rewards which entitles you to discounts on a range of products and services Discounted gym memberships nationwide (Fitness Passport) Ongoing paid training and professional development On the job support and...

  • ICT Business Analyst

    2 weeks ago

    Minchinbury, Australia Target Business Services Full time

    Target Business ServicesLocation: 11/10 John Hines Avenue Minchinbury. NSW 2770Salary: $104,000 plus 11% superannuationOur client AAA Rapid Homes Pty Ltd trading as Rapid Homes provides a complete home construction solution from planning and designing to completion, specializing in custom designed homes. All the homes constructed by AAA Rapid Homes showcase...

  • Service Manger

    2 weeks ago

    Minchinbury, Australia Afford Full time

    **Due to our strategic growth within the Client Services Division, we are looking to appoint a Service Manager who is experienced, passionate, and dedicated to making a difference.** *** - **$98,147.92 base + super + NFP salary packaging + on call allowance**: - **Permanent Full-Time role based at our Logan Region**: - **Dynamic leadership role and career...

  • Operations Manager

    3 weeks ago

    Minchinbury, Australia Invocare Full time

    **Have you considered a management career helping people and families through a difficult time in their life?** InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing. A unique opportunity is now open for an...