Client Service Officer

2 months ago

Dandenong, Australia Federal Court of Australia Full time

**Purpose of position**
Likewise, Location Based Support is also a pivotal part of the Court’s operational structure. Location Based Support provides services directly to the judiciary and leads the location court operations management structure within each court registry. It integrates with the SSH to provide a holistic service to judges, staff, litigants and the profession.
Staff at the SSH report to the Team Leaders Strategic Support Hub and may be located at dispersed locations nationally working with other SSH staff. Staff in Location Based Support are located in a specific registry location to provide support at a local level. Staff within this stream report to either the Manager Court Operations or Director Court Operations, depending on the locations size and structure.
This position may be required to work in any of the 3 streams of work managed by the Strategic Support Hub (enquiries, document management, and registrar support) with regular role rotation and cross skilling.

**Key Responsibilities and Duties**
The responsibilities of the position are to:

- provide information and advice relating to court services, procedures, processes and forms as well as external options to clients to assist them to resolve their enquiries and issues
- progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support and receiving and reconciling court fees and charges
- assist in the management of complex cases through the case management system
- Identify issues and contribute to the resolution of problems.
- schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution
- liaise with a range of internal and external stakeholders including Judge’s chambers, Registrars and their support staff, managers, legal practitioners, community organisations and other service providers to assist the resolution of cases
- coach employees, identify training needs and provide quality assurance
- collate, analyse and produce reports as required, and
- assist Registrars as required.

**Selection Criteria**
- A demonstrated record of success in the provision of service to clients involving working directly with the general public and a demonstrated understanding of and commitment to providing client focused services in a high volume environment.
- A demonstrated high level of organisational, analytical and problem solving skills, the ability to use initiative and work independently and the ability to prioritise work to meet deadlines.
- A demonstrated ability to work well in a team, foster a positive team environment and demonstrated experience coaching and training colleagues (or related experience).
- A demonstrated capacity to communicate effectively both orally and in writing with people from a wide range of backgrounds, including clients, other staff members, the judiciary and senior management. This will include a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.
- A demonstrated ability to contribute to and support change in the workplace including a strong ability to identify opportunities for process improvement. and quickly acquire a sound working knowledge of court procedures, guidelines and policies.

**Contact Officer

  • Client Service Coordinator

    1 month ago

    Dandenong, Australia Accountancy Options Full time

    Client Service Coordinator needed for dynamic accounting firm - Work from home 1 day per week, and from stunning offices 4 days per week - Experience in a similar role previously essential Our client, situated in the **South Eastern suburbs**, is on the search for a **Client Service Coordinator** to join their team on a permanent basis. An established...

  • Client Services Officer

    1 week ago

    Dandenong, Australia Veterinary Referral Hospital Full time

    **Job Description**: **VETERINARY REFERRAL HOSPITAL** **CLIENT SERVICE OFFICER - FULL & PART TIME** **Dandenong, VIC** VRH is a purpose-built, world leading facility with modern sophisticated equipment and over 80 clinical and support staff, all focussed on providing world class patient care in a supportive, learning environment. A vacancy has arisen for an...

  • Customer Service Officer

    3 days ago

    Dandenong, Australia SMS Professional Full time

    Work within a friendly and dynamic team - Parking on site - Career progression opportunities SMS Professional has an exciting new opportunity for a Customer Service Officer. Our client has been in business for over 130 years who develop, design manufacture and sell surface material. **Responsibilities In Your New Role**: - Liaising with internal and...

  • Customer Service and Office Administration

    5 days ago

    Dandenong, Australia DEX GROUP Full time

    CUSTOMER SERVICE & OFFICE ADMINISTRATION Full time - Dandenong South VIC Dex group is a multi-faceted company specializing in the printing and distribution of promotional products which prides itself on providing high quality & prompt service to its customers. Being one of the best and largest supplier; from New Zealand, USA, China and Australia, Dex is...

  • Customer Service

    1 week ago

    Dandenong, Australia Steadfast Logistics Full time

    **About the business and the role** **Job tasks and responsibilities** - Respond to customer inquiries in a timely and professional manner - Continuously seek ways to improve customer experience Gathering information about the shipment, including details about the goods, origin, destination, weight, volume, and delivery timeline. - Collaborating with...

  • Customer Service Officer

    1 month ago

    Dandenong, Australia FINDSTAFF Full time

    Mas National & IntoJobs have a new opportunity for a Customer Service Officer to join our Workforce Australia team in South East Melbourne and Peninsula (Sites will be Cranbourne and Dandenong). We are looking for passionate individuals who are keen to make a real difference to the lives of people, while giving back to their local community.About the RoleAs...

  • Customer Service

    5 days ago

    Dandenong, Australia Ventura Full time

    **Posted**: 21/08/2023 **Closing Date**: 21/09/2023 **Salary**: $60,000.00 - $62,000.00 **Job Type**: Permanent - Full Time **Location**: Dandenong **Job Category**: Administration and Office,Call Centre and Customer Service,Hospitality, Travel & Tourism,Logistics, Supply & Transport About Us Ventura has been moving people since 1924 and is the...

  • Customer Service and Office Administration

    1 week ago

    Dandenong, Australia DEX GROUP Full time

    CUSTOMER SERVICE & OFFICE ADMINISTRATION Full time - Dandenong South VIC Dex group is a multi-faceted company specializing in the printing and distribution of promotional products which prides itself on providing high quality & prompt service to its customers. Our decoration methods include screen, pad, laser and digital printing. We are now looking for...

  • Customer Service and Office Administration

    3 days ago

    Dandenong, Australia DEX GROUP Full time

    CUSTOMER SERVICE & OFFICE ADMINISTRATION Full time - Dandenong South VIC Dex group is a multi-faceted company specializing in the printing and distribution of promotional products which prides itself on providing high quality & prompt service to its customers. Our decoration methods include screen, pad, laser and digital printing. We are now looking for...

  • Customer Service Officer

    2 weeks ago

    Dandenong South, Australia Page Personnel Full time

    Dandenong location, free parking onsiteEqual Opportunity to Grow Personally & ProfessionallyAbout Our ClientThe company is a leading provider of advanced suspension systems and related components for heavy-duty vehicles. They serve various sectors and prioritise customer satisfaction through reliable products and comprehensive support services. Additionally,...

  • Customer Service Officer

    1 week ago

    Dandenong South, Australia Page Personnel Full time

    Dandenong location, free parking onsiteEqual Opportunity to Grow Personally & ProfessionallyAbout Our ClientThe company is a leading provider of advanced suspension systems and related components for heavy-duty vehicles. They serve various sectors and prioritise customer satisfaction through reliable products and comprehensive support services. Additionally,...

  • Customer Service Officer

    15 hours ago

    Dandenong, Australia Speller International Full time

    Customer Service Officer (SAP) Company Overview: Our client is a leading manufacturing company based in the southeast of Melbourne. They specialise in producing high-quality products for a wide range of industries. We are currently seeking a Customer Service Representative with SAP experience to join our team on a temporary basis with the possibility of a...

  • Customer Service Representative

    3 days ago

    Dandenong, Australia Mploy HR Full time

    **The Company** Our Client is a market leader in the design, innovation and manufacture of interior wall and ceiling systems for large scale commercial projects in Australia, New Zealand, Asia and the UAE. **The Opportunity** They currently have an exciting opportunity for an experienced Customer Service Officer to join the team of 3 based in Dandenong...

  • Customer Service Officer

    5 days ago

    Dandenong, Australia Remer Pty Ltd Full time

    Remer is a fast-growing company and market leader in manufacturing high quality LED mirrors. With our rapid expansion of national footprint, we have an exciting opening for you to join our team as the Customer Service Officer reporting to Customer Service Manager. We are currently seeking a professional, motivated and reliable individual with exceptional...

  • Customer Service Officer

    1 month ago

    Dandenong, Australia Supagas Pty Ltd Full time

    An excellent opportunity to join a growing company in a fast paced industry. - Full time employment - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    3 days ago

    Dandenong, Australia ​Sunny Group VIC PTY LTD Full time

    The duties in the role will include but not limited to: - Dealing with customer inquiries in a professional manner - Processing daily sales invoices - Assisting the walk-in customers for showroom sale - Liaising with other teams (e.g. sales team and warehouse staff) to provide exceptional customer service - Maintaining ongoing relationships with clients -...

  • Customer Service Administration Officer

    2 months ago

    Dandenong, Australia Beaumont Tiles Full time

    **Enjoy your career with Beaumont Tiles!** - ** Join the tile industry leader within the Bunnings/Wesfarmers group**: - ** Strong focus on cost estimation, order administration and customer support**: - ** Fast paced, dynamic and collaborative team** **The role**: We are looking for a skilled Customer Service Administration Officer to join our Residential...

  • Customer Service Officer

    1 week ago

    Dandenong, Australia Page Personnel Full time

    Great Culture & Team Environment - Career Progression and growth encouraged **About Our Client**: Our client specialises in manufacturing innovative suspension and axle systems for heavy-duty vehicles, catering primarily to the commercial transportation industry. They are known for their expertise in engineering solutions that enhance vehicle performance,...

  • Customer Service Officer

    7 days ago

    Dandenong, Australia City of Greater Dandenong Full time

    **Work type** - Temporary Full Time**Location** - Dandenong and Springvale**Department** - Corporate Development**Customer Service Officer** **$71, 976 - $76,276 per annum (plus super)** **Temporary Full Time (12 Months)** **About Us** Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a...

  • Customer Service Officer

    4 weeks ago

    Dandenong, Australia Cleanaway Full time

    Vacancy no: - 518871 Work type: - Casual **Location**: - Dandenong South VIC Australia Categories: - Customer Service **Join Our Vibrant Customer Service Team at Cleanaway!** Are you ready to embark on a rewarding career where you can make a real difference? Cleanaway, Australia's leading waste management company, is seeking enthusiastic individuals...