Customer Service
1 month ago
**Posted**: 21/08/2023
**Closing Date**: 21/09/2023
**Salary**:
$60,000.00 - $62,000.00
**Job Type**:
Permanent - Full Time
**Location**:
Dandenong
**Job Category**:
Administration and Office,Call Centre and Customer Service,Hospitality, Travel & Tourism,Logistics, Supply & Transport
About Us
Ventura has been moving people since 1924 and is the largest privately-owned Bus Company in Australia. We have been providing dependable, friendly and sustainable bus services for almost 100 years Today Ventura has more than 1600 employees, 930 buses and coaches, and carries more than 36 million customers across Melbourne each year. We are a robust employer who have stood the test of time, with a positive workplace culture that embraces diversity and employee feedback.
**Job Description**:
The Role
Exciting new opportunity with one of Melbourne's leaders in passenger transport in the role of Charter Operations Administrator. We are seeking an enthusiastic team player to be trained in all facets of our fast paced and dynamic operations and charter departments. This role will be based in our Dandenong Depot (with 2 days a week in our Croydon Depot).
Working closely with the Charter Supervisors and our experienced operations team, this is a secure position with a strong administration and customer service focus.
- Taking all enquiries in a prompt, friendly and professional manner to ensure an excellent first impression and on-going professional client communication
- Processing customer bookings including providing effective and accurate coordination of quotes, bookings and delivery of quality service
- Liaising effectively with all stakeholders including clients, team members, drivers, operations and other staff to ensure smooth operations and the delivery an outstanding customer experience
- Associated administration involving utilising company tools, resources, and technology systems to accurately administrate and record activities accordingly
- Invoice preparation and allocation
What are we looking for?
- Business Administration or Tourism qualification desired
- Minimum 2 years administration experience
- Current drivers' license (mandatory)
- Passion for delivering exceptional customer service
- Strong time management and organisational skills
- Excellent written and verbal communication skills
- Strong numerical skills and problem-solving capabilities
- Ability to operate as an effective team member in fast paced environment
- Advanced Microsoft Office skills including Excel and Word
- Strong attention to detail
- A self-starter with a focus on detail
- Ability to gain police clearance
What we offer
- Supportive environment and thorough training with experienced mentors
- Opportunities for career progression within a secure company
- Onsite parking
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