Customer Service Representative

7 months ago

Melbourne, Australia RecruitR Full time

Customer service calls only, NO cold calling
- Small team with a fantastic culture
- Award winning company creating automated robotic packing machinery

**The Company**

An industry leader in their market, our client offers award winning expertise in industrial automated packing solutions. Over 30 years, they have grown to become one of Australia’s most successful manufacturers in this industry, and are proud of their success and the blue-chip customer portfolio they work with.

**The Role - Customer Service Representative**

As part of a small team of customer service representatives you will be the first point of contact for service calls which may include service requests or machinery break down calls. You will be responsible for booking work, follow ups as well as preparing and actioning reports as required.

You will be expected to work independently in your tasks, but will also have the support of management and colleagues for training, technical support and guidance.

**What do you need to be successful?**
- Previous experience in a similar customer service role
- An excellent phone manner and outstanding customer service skills
- Strong computer skills and some experience in excel and/or databases
- Good interpersonal skills allowing you to communicate effectively with clients & colleagues
- Good attention to detail and the ability to stay calm under pressure

**What makes this the opportunity for you..**

Not only is this company an award winning leader in their field, they also have a fantastic culture built on respect for each employee no matter what their position. Improving and innovating is the foundation of what they do, and will see you enjoy a long term engaging career with a growing company.

**Other benefits**:

- Monday to Friday work only, no weekends or after hour work
- Service calls & booking, no cold calling
- Enjoy a well rounded, challenging position that offers more than just phone work
- Small team, fantastic culture
- Growing & stable company offering long term interesting work
- Immediate start, competitive salary

This is an outstanding opportunity with a great company, where you can enjoy going to work each day, and being part of a progressive and innovative industry.

**#SCR-susan-moore**

**How to Apply**

Susan Moore

T: 0438 138 474

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