Chsp Service Coordinator

4 weeks ago

Perth Central Business District, Australia Amana Living Full time

**Job no**: 496331

**Work type**: Fixed Term Contract, Full time

**Location**: Perth CBD, Inner & Western Suburbs

**Categories**: Service Coordinator, Home and Community Care

**ABOUT US**

Amana Living is one of Western Australia's largest not-for-profit providers of transition, aged and community care. We are proud of our reputation as a trusted, multi-award-winning provider, driven by a firm belief that the second half of life is for living. We offer a broad range of services, including residential care facilities, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services.

**ABOUT THE ROLE**

As the CHSP Service Coordinator, you will ensure the effective management of CHSP services to Amana Living’s Home Care clients, their families, and carers. This role is offered on a fixed-term contract until March 2024, It is full time working Monday - Friday.

**_ Key responsibilities:_**
- Ensuring coordination of services and level of client contact complies with CHSP & Amana Living guidelines, and where needed contact appropriate referrals to provide further support services.
- Acting as a first point of contact for all CHSP referrals within the designated geographical area from My Aged Care to Amana Living clients and their families.
- Supporting clients and their families to exercise informed choice about the care and services they receive.
- Providing safe and effective services, and support for daily living that meets the emotional, spiritual, and psychological wellbeing needs of clients.
- Coordinating effective personal and clinical care that is best practice, tailored to individual needs and optimises health and wellbeing.
- Contacting clients and conducting Health & Safety and environmental checks at the initial referral, and then annually.
- Providing telephone and face to face support of clients and carers within allocated geographical areas.
- Ensuring Community Support Workers work to the My Aged Care developed care plan.
- Maintaining and updating in a timely manner all client case notes and client files.
- Proactively working towards achieving and maintaining KPI’s as set out for the designated geographical region.
- Responding to client complaints and concerns in a proactive and professional manner, investigating and resolving issues in a timely manner.
- Providing after hours on-call duties in accordance with the rostered schedule.
- Identifying, initiating, and coordinating quality improvement activities in relation to client care including quality audits to ensure compliance.

**ABOUT YOU**

**_ Essential Criteria:_**
- Previous Aged/Home Care experience desirable
- Tertiary qualifications of Certificate IV in Aged Care and/or Community Care.
- Previous experience as a Service Coordinator (or similar).
- Demonstrated ability to work well under pressure, multitask and meet deadlines, with a passion for delivering against targets.
- Exceptional customer service skills and interpersonal communication skills.
- Advanced analytical, organisational and time management skills.
- Proficient with MS Office programs and Client Management databases.
- Valid Police Clearance less than 6 months old (or provide a receipt at interview stage).
- Current C Class Driver’s Licence and own vehicle.
- Proof of Covid-19 and Flu 2023 vaccinations

**WHAT'S ON OFFER?**
- Industry leading pay rates
- The ability to salary package up to $18,550 pa
- Award winning not-for-profit Employer of Choice
- Opportunities to study nationally accredited courses
- School holidays child care assistance
- Discounted private health insurance with HBF and Medibank Private

**HOW TO APPLY**

**Advertised**: 22 Nov 2023 W. Australia Standard Time
**Applications close**:
**Position Description

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