CHSP Service Coordinator

1 week ago


Perth, Western Australia Amana Living Full time

Job no:
Work type: Full-time
Location: Perth CBD, Inner & Western Suburbs
Categories: Service Coordinator

Why Choose Amana Living?

Amana Living, a prominent Aged Care provider in Western Australia, dedicated to meeting the needs of older individuals and their caregivers since 1962. Offering a wide array of services, including residential care, transition care programs, retirement villages, home care, day care, respite, and dementia-specific services. Together, we empower older individuals to maintain their uniqueness, offering the necessary support for a rewarding life.

Our vision is to honor and value every older person in the community. Our mission is to empower older individuals to maintain their uniqueness and provide the necessary support for a fulfilling life. Our values include compassion, collaboration, curiosity, inclusion, and trust. Amana Living takes pride in spearheading reforms that benefit our workforce, caring for those who seek a career in caregiving.

  • Competitive remuneration
  • Salary packaging benefits up to $18,550
  • Superannuation contributions for employees on paid or unpaid parental leave
  • Health and wellness programs and more
  • Ongoing training and development opportunities
  • Access to our Employee Assistance Program

At Amana Living, diversity is highly valued, and applications from all backgrounds are welcome, including individuals living with disabilities, Aboriginal or Torres Strait Islander people, and members of the LGBTIQA+ community. Join us in making a positive impact.

The Role

As the CHSP Service Coordinator, you will oversee the efficient management of CHSP services for Amana Living's Home Care clients, their families, and caregivers. This Full-time position entails working 76 hours per fortnight, Monday to Friday from 8:30 am to 4:30 pm at our Subiaco Head Office.

Key responsibilities:

  • Ensure service coordination and client communication adhere to CHSP and Amana Living standards
  • Act as the primary contact for CHSP referrals and provide necessary support services
  • Assist clients and their families in making informed decisions about their care
  • Deliver safe and effective services that cater to clients' emotional and psychological needs
  • Coordinate personalized care plans to optimize health and wellbeing
  • Conduct Health & Safety checks and provide support within designated areas
  • Ensure compliance with developed care plans
  • Maintain and update client files promptly
  • Work towards achieving KPIs for the assigned region
  • Address client concerns professionally and proactively
  • Initiate quality improvement activities for client care

About you

The ideal candidate will possess exceptional organizational and time management skills, work well under pressure, and have strong interpersonal and communication abilities. Proficiency in computer skills, willingness to learn new software, and the capacity to work independently or as part of a team are essential.

  • Evidence of COVID-19 and Current 2024 Flu vaccinations as per Amana Living policies
  • National Police Clearance required (valid within 6 months)
  • Successful completion of pre-employment checks
  • Valid 'C' Class Drivers Licence and access to a personal vehicle
  • Certificate IV in Aged Care and/or Community Care
  • Prior experience in a similar coordination role
  • Proficient in Microsoft Office and Client Management databases
  • Strong problem-solving and complaint resolution skills with a proactive approach

How to apply

If you meet the essential criteria and are interested in this position, please proceed with the application. Amana Living reserves the right to close this position earlier than the specified date. Shortlisting and interviews will begin promptly.

Advertised: 21 May 2024, Western Australia Standard Time
Applications close: Open until filled
Position Description



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