Incident Management Clinician

5 months ago

Melbourne, Australia LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Provide clinical excellence in the delivery of critical incident support, including psychological first aid and psycho-education to impacted customers & clients

**Responsibilities**:
Function Specific
- Provide an outstanding standard of customer service to every stakeholder interaction - with being empathetic, proactive and committed to delivering on promise.
- Take ownership of day to day clinical case management, including escalations whilst complying with policy and procedure requirements.
- Work collaboratively with all members of the team, and contribute to the supportive and high-performance environment.
- Application of clinical knowledge and experience to the clinical case management process in accordance with policy and procedure requirements and relevant association or registering body.
- Provide support to the Clinical Manager as directed for clinical escalations, complaints management and team leadership.

Technical Capabilities
- Accuracy and attention to detail, in relation to case management and clinical expertise
- Team collaboration
- Continuous improvement of processes and procedures and clinical best practice
- Adhere and comply to all company policies
- Proficient use of systems
- Application of clinical knowledge and experience to the clinical case management process in accordance with policy and procedure requirements.

Customer
- Provide exceptional customer service to internal and external stakeholders within company guidelines
- Adhere to SLA’s and regulatory obligations
- Ensure that all confidential information is handled in accordance with Company protocols and procedures.

Communication
- Ensure all contact and interaction is of the highest standard (written/phone/face to face)
- Communicate clearly and appropriately to all stakeholders

Qualifications and Skills Required
- Minimum 5 years post graduate clinical experience
- Full registration as a Psychologist
- Possess a good level of EAP Industry knowledge and clinical / wellbeing services with a general understanding of the major cost and revenue drivers and how they impact of our business
- Possess the ability to deal with clients and providers at all levels and translate client needs into high level professional operational service delivery
- Have well developed interpersonal skills with an ability to present and interact and influence at all levels
- Competent with IT systems - this role requires you to use multiple screens and programs.

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

.

  • Incident Manager

    6 months ago

    Melbourne, Australia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Incident Manager

    5 months ago

    Melbourne, Australia capital.com Full time

    Incident Manager We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are...

  • Incident Manager

    5 months ago

    Melbourne, Australia capital.com Full time

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are seeking a dynamic...

  • Incident Manager

    6 months ago

    Melbourne, Australia AustralianSuper Full time

    Make a difference through the proactive management of incidents and breaches. - Join a fast paced and growing team of governance, risk and compliance practitioners. Can be based in Melbourne or Sydney. At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have...

  • Eap Clinician

    2 months ago

    Melbourne, Australia Assure Programs Full time

    We have an increasing volume of critical incidents in VIC and not enough clinicians! Clinicians will be required to work onsite and must be willing to travel to regional VIC. Choosing to work either full time or part time, you will join a growing, psychology-based organisation that values experience and is well-respected in the wellbeing industry. As a...

  • Incident Manager

    6 months ago

    Melbourne, Australia CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Mental Health Clinician, Workforce Wellbeing

    6 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | CBD Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Health and Allied Health, Medical, Nursing Reference: 75141 **Mental Health Clinician, Workforce Wellbeing** - Full Time ongoing role with the RMH Workforce Wellbeing team - Play a vital part in supporting the holistic wellbeing...

  • Incident Manager

    3 months ago

    Melbourne, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities **- Strong ITIL / ITSM knowledge - Hands-on experience in using tools...

  • Incident Manager

    6 months ago

    Melbourne City Centre, Australia NTT Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...

  • Incident Management Specialist

    6 days ago

    Melbourne, Victoria, Australia Australian Super Full time

    AustralianSuper is a leading superannuation fund committed to providing excellent services to its members. As an Incident Management Specialist, you will play a crucial role in ensuring the Fund's incident management practices are robust and effective.Job DescriptionReporting to the Senior Manager - Incident Monitoring and Breach Reporting, you will be...

  • Customer Incident Manager

    6 months ago

    Melbourne, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Major Incident Manager

    6 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- **6-12 month initial contact with the option to convert to permanent**: - **Top of the market daily rate**: - **Central CBD location - 2 days WFH** Oue client is on the lookout for an experienced Major Incident Manager to be responsible for execution of Incident Management processes and acts as the IT Service...

  • Incident and Problem Manager

    6 months ago

    Melbourne, Australia NTT AU Workforce Solutions Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...

  • Incident Management Specialist

    1 month ago

    Melbourne, Victoria, Australia Humanised Group Full time

    About the business:A Technology business that operates nationally, offering a unique and business-critical service. They prioritize staff as individuals over numbers and are based near the CBD. This NFP organization is seeking an Incident Manager.About the position:This role is suited for an experienced Incident Manager with a strong track record of incident...

  • Eoi: Incident and Problem Manager

    5 months ago

    Melbourne, Australia DXC Technology Full time

    An exciting opportunity now for an experienced **Incident and Problem Manager **to own and run the ITIL based Incident and Problem Management processes. You will provide management an oversight to all incidents, to drive operational effectiveness and efficiency of the Incident Management process and incident resolution to ensure business continuity. You...

  • Incident Specialist

    5 months ago

    Melbourne, Australia Link Group Full time

    **Overview** - This role will report to the Team Leader - Incident Management to perform Incident Management activity across Services & Transformation. - As an Incident Analyst you will be responsible for ensuring that the organisation conducts an efficient, timely and transparent incident process, which results in strong and robust preventative actions...

  • Incident Management Analyst

    6 months ago

    Melbourne, Australia HESTA Full time

    Incident Management Analyst **Careers with Impact** At HESTA we're a leading national superannuation fund dedicated to people working in health and community services - a growing sector of ordinary people doing extraordinary things, day in day out, right across Australia. More than 1 million Australians trust HESTA with their money. So together, we invest...

  • Incident Response Manager

    7 months ago

    Melbourne, Australia nbn™ Full time

    Job Expectations An exciting opportunity has presented itself at nbn as an Incident Response Manager reporting to the Senior Manager CSOC. A bit about your role The Incident Response Manager will play a pivotal leadership role in nbn’s Cybersecurity Practice. You will oversee the delivery of efficient and effective cyber-incident containment with a...

  • Aod Clinician

    5 months ago

    Melbourne, Australia Stream Recruitment Group Pty Ltd Full time

    ASAP start - Permanent Positions - Excellent $$$, Negotiable relocation for regional roles! - Supportive, team evironment! **AOD Clinician** **THE POSITION**: **Stream Healthcare** is recruiting an AOD Clinician for a position based in Regional Victoria! These positions suit a Social Worker, Psychologist, Counsellor or similar with strong understandings of...

  • IT Major Incident Manager

    6 months ago

    Port Melbourne, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!- Work for an iconic Australian brand!- Great step up to progress your career in IT- Hybrid working, 3 days office, 2 days- On-site canteen and store full of our...