Customer Support Specialist, Healthcare
3 weeks ago
**This is where you save and sustain lives**
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Join us as we advance our mission to save and sustain lives and our vision to transform healthcare.
We have a new opening in **Old Toongabbie** for a **Customer Service Specialist** **to join our team full-time. This role is a permanent opportunity.
**As a Customer Service Representative, you will**:
- Provide professional and responsive support to our patients and customers to ensure a positive experience in fulfilling and delivering orders.
- Collaborate cross-functionally within Baxter to more deeply engage customers regarding our products, and enhance the overall customer experience
- Assist customers with order-related enquiries, including product availability, pricing enquiries and product complaints
- Adhere to the stocktake schedule and ensure orders are processed in time to meet delivery lead times
- Identifying challenges and resolving solutions
- Provides our patients and partners with the most immediate and high-quality first interaction
**What are we looking for?**
- Strong can-do attitude
- Relationship management is key Nurturing and growing relationships within our organisation
- Proven problem-solving skills
- Have a clear, professional, and informative communication style
- A passion for helping others
This is a varied and diverse role that is key to the success of our business.
We would love to talk to you if you are interested and excited about this role. We offer some flexibility around the contract terms of the role. To be considered please apply.
**Why Baxter?**
At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives.
We are proud to be recognised as an Employer of Choice for Gender Equality and winner of the 2021 & 2019 Women in MedTech Award.
Situated in Western Sydney, and featuring and onsite cafeteria and café, gym, we offer a dynamic and future focused work environment offering workplace flexibility, additional annual leave and a strong value driven culture.
- Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law._
**Reasonable Accommodations**
**Recruitment Fraud Notice**
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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