Service Co-ordinator Admin

3 weeks ago

Epping, Australia Assa Abloy Full time

General Summary:
- As a Service Coordinator you are responsible for the daily maintenance and dispatch of Technicians and Sub-contractors to ensure achievement of service, productivity, efficiency and required transactional standards of AAES Pacific.- Principal Duties &- Responsibilities:
- Work closely with Operations Manager on Service Technicians work schedules and rosters
- Organise and schedule Technicians’ workload - book planned maintenance (PM), quoted works, on-call rosters, emergency breakdowns, to maximise productivity and reduce downtime
- Organise Sub-contractors (works, upgrades, quotes and approving invoices)
- Generate purchase orders from PM’s for Sub-contractors
- Liaise with clients/customers regarding expected installation and service call out timeframes and follow-up
- Address/escalate customer issues related to jobs, invoicing, installation, in a timely manner
- Organise job upgrades for key accounts
- Update simPRO with job status
- Archive and document management, ensuring records are accurate
- Assist with inventory management when required
- Administrative duties (including typing of quotes, answering phones, filing etc.)
- Deal with various tasks that may arise from time to time
- Knowledge, Skills & Abilities Required:
- A minimum of 1-3 years’ experience in a similar service position
- Knowledge of the maintenance and service processes
- Geographic knowledge of city/state
- Technical understanding including product knowledge
- Excellent customer service and professional communication and phone manner
- Attention to detail
- Computer skills including MS Office suite
- Exact an advantage
- Special Competencies Required:
- Ability to time manage and work to deadlines
- Ability to communicate effectively on all levels
- Ability to organise and coordinate paperwork/reporting requirements
- Ability to problem solve efficiently and assertively with a positive attitude
- Ability to multitask
- Must have current drivers’ licence and own transport
- Key Performance Indicators [KPIs]:
- Consistent quality of work and attention to detail
- Efficient time management and ability to organise and prioritise
- On time and in full completion of processes and paper works as per standards
- Service efficiency and productivity
- Achievement of service budgets
- Compliance to all relevant policies and procedures including Safety.

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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