End User Support Representative

1 week ago

Canberra, Australia Leidos Full time

Company Description

Grow your career. Flex to get more out of life. Care for your wellbeing. You can at Leidos.

**At Leidos we offer**:

- Career defining opportunities working on cutting edge bespoke projects at the forefront of innovation.
- Work in a variety of exciting projects with a stable customer base.
- Diverse teams, diverse thinking, diverse opportunities. We're big believers in the benefits of a diverse workplace and welcome you to join in

**About Us**

In Australia we have over 2,000 employees mostly based in Melbourne, Canberra and Adelaide. Globally we number 45,000 employees and are located in 35 countries. Our Mission is to make the world safer, healthier and more efficient through information technology, engineering and science. It’s work that we can all be proud of.

**Job Description**:
As a member of the End User Services (Desktop Support) team, you will provide Corporate IT services for Leidos Australian staff, ensuring all desktop services are managed and supported effectively.

You will work closely with the Service Desk and Infrastructure teams to deliver a high level of service to the AU business by demonstrating proficiency in user desktop, laptop, software, printers, telephony, video conferencing and basic networking support.

You will also provide technical guidance to assist with the resolution of issues and problems affecting the SOE environment and help address knowledge gaps within the End User Services team in Canberra and remotely by providing coaching and documenting solutions.

You will perform local testing of operating system upgrades as well as new peripherals and workstation models to ensure their compatibility with the global SOE.

**Qualifications**:
**You have**:

- Demonstrated knowledge and experience with troubleshooting Windows domains and networks
- Demonstrated knowledge and experience of client hardware and software deployment techniques
- Demonstrated experience working within an engineering or project environment (preferably in the defence industry)

**Desirable**:

- Prior experience with Microsoft System Center Configuration Manager (SCCM)
- Technical or relevant industry certifications, such as ITIL and for Microsoft products
- NV-1 Government Security Clearance

Additional Information

This role **does require the successful applicant to be an Australian Citizen** and have the ability to hold and maintain a NV-1 security clearance.

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