User Experience

3 weeks ago

Canberra, Australia NCS Australia Full time

**Company Description** About us**:
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Are you a **UX Designer** passionate about understanding user needs and optimising impactful experiences? Join NCS Australia and drive the development of user-centric systems, products, and services that prioritise accessibility and usability. Collaborate with multidisciplinary teams on large-scale projects, enhancing user experiences for diverse audiences.

In this role, you’ll lead research efforts through surveys, interviews, and usability studies to transform data into actionable recommendations. Conduct usability testing, creating test scenarios and analysing feedback to refine experiences while ensuring alignment with industry standards, especially in regulated environments focusing on security and compliance.

We seek a professional with experience in UX design, user research, and usability testing within complex projects. Ideally, you have collaborated with cross-functional teams to develop systems that meet strict accessibility and regulatory standards. Your ability to conduct in-depth research and effectively present findings will influence design decisions that enhance usability and meet end-user expectations.
**Qualifications**
- Proven experience in UX design with demonstrated success in designing user-centric systems, products, and services.
- Experience working on projects in regulated environments, ideally with federal government standards for security, compliance, and reliability.
- Strong background in conducting user research, including surveys, interviews, and usability testing.
- Ability to create test scenarios, recruit participants, and analyse feedback to inform design decisions.
- Experience with industry-standard design and prototyping tools.
- Excellent ability to present research findings and design recommendations to stakeholders clearly and effectively.
- Ability to work effectively within cross-functional teams and adapt to diverse project requirements.
- Strong analytical skills to identify user pain points and develop innovative solutions that enhance user experiences.

**Additional Information**

**Why join us**:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

**Agencies**:
**Work rights and background checks**:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

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