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User Researcher

4 weeks ago

Canberra, Australia HAYS Full time

Long-term contract in a centrally located office | Hybrid working | Baseline required

**Your new company**

As an experienced User Researcher, will join a large and well-known Federal Government Department that is helping exporters by slashing unnecessary red-tape. By doing this, they will help get products to export markets faster and support jobs in rural, regional and remote Australia.

**Your new role**

You will join an experienced team that is helping to modernise the export system, by building digital services that will include state-of-the-art digital products. You will do this by:

- Collaborating with multiple product teams to clarify and define research objectives
- Plan and carry out research activities to help the team build a deep understanding of the people who use the service.
- Work with the Product Manager to design research activities to support upcoming features in the roadmap.
- Grow a qualitative evidence base of contextual user research to guide the team in delivering services which meet user needs.

**What you'll need to succeed**
- Strong background working in agile, multidisciplinary teams in a large scale digital transformation, and proven expertise in collaborating with diverse, cross-functional product teams.
- Extensive experience using a range of user research methods including which ones to use when prioritising speed, versus rigour.
- Demonstrated ability to transform research insights into actionable product or service improvements.
- Proficiency in presenting complex data in a clear and compelling manner to a range of stakeholders and decision makers.
- Baseline clearance

**What you'll get in return**
- 12-month contract with a potential 12-month extension.
- Hybrid working environment.
- As a HAYS contractor, you will receive ongoing support from a specialised consultant throughout your assignment, gaining valuable market insights and updates.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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