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End User Support Level 2 Technician
3 weeks ago
**Job description**:
- **Canberra Based, Government Department.**:
- ** Immediate start**:
- ** Initial Contract for 8 months, possible extension**:
- ** Must be an Australian Citizen and ability to obtain Baseline Security clearance**
DFP Recruitment is seeking for experience End User Technician( L2 Support) to join with one of our government client in Canberra Location.
**Responsibilities**:
- Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate.
- Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool.
- Excellent customer skills & the Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.
- Contribute to Knowledge Base content in line with writing styles and content guidelines.
- State or Federal Government EUC support experience.
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