Member Experience Consultant

3 months ago


Melbourne City Centre, Australia HBF Health Full time

**Job no**: 494179
**Work type**: Permanent full time
**Location**: Melbourne CBD
**Categories**: Member Services & Sales

**HBF benefits**
- Salary from 62K + Super + Fully subsidised Gold Hospital Elevate Insurance Cover
- Hybrid working - Based from our central CBD offices plus work from home days
- 3 additional wellbeing days off a year (on top of our standard 20 days annual and 10 days personal leave)
- 2 volunteering days per year
- 14 weeks paid parental leave
- Career development opportunities - on average 35% of our member contact centre team are successful landing other roles within HBF. We have a passion for harnessing our people potential
- Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

**About the opportunity**

You will support new and existing members, identify their needs, and recommend the right product for them. You will also support our members across a wide range of life moments from welcoming a new baby into the world to supporting a loved one through life-critical medical treatment as they reach out to understand their health cover.

**Let’s talk about you**

Are you an energetic, collaborative team player? Do you have a natural ability to communicate, and are you compassionate?

We are seeking individuals with a strong customer service focus and solid computer literacy skills. You are adaptable and resilient - no one conversation is the same and can be challenging

Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the HBF way.”

**- **It’s simple and quick

**Advertised**: 02 Oct 2024 AUS Eastern Standard Time
**Applications close**:



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