Technical Analyst 2-support

3 weeks ago

Brisbane, Australia Oracle Full time

Technical Analyst 2-Support-22000FB5

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

**Technical Solution Analyst II**
**Brisbane, Queensland, Australia**

**Basic Qualifications**:

- Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or
- Software Engineering** or **4 years related work experience
- Plus 2 year’s completed higher education **and/or** additional work experience directly related to the duties of the job including:

- 1 year in customer service, call center, hospitality and/or technical support work experience

**Preferred Qualifications**
- 1 year experience using SQL/CCL
- Experience working with Cerner Millennium

**Expectations**
- All employees must be legally authorized to work in the country where the position is located.
- Work visa sponsorship is not available for this position.
- Provide on-call support when needed.
- Excellent communication skills verbally and written.
- Willing to work on a flexible schedule as needed.
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
- Perform other responsibilities as assigned.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

**Job**: Support

**Location**: AU-AU,Australia-Brisbane

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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