Onsite Support Analyst

1 month ago

Brisbane, Australia Corestaff Full time

**ONSITE SUPPORT ANALYST**:

- IT & Telecomms
- IT - Other
- Brisbane
- Contract or Temp

14/3/2024
- 12 Month contract
- Brisbane Office
- Eligible for Flex Friday program

**About Our Client**:
Our client, located in Brisbane are currently seeking an experienced** Onsite Support Analyst** to join their busy Milton Office for a 12 month contract, Monday to Friday, 38 hours per week (7am-3pm OR 8am-4pm) Our client will require you to travel to Curtis Island in Gladstone once every 2 weeks.
- **About the Role**:
The principal function of this position is to provide high quality IT client services
- related to OnSite IT equipment to the general business computing environments for ConocoPhillips Operations Australia and the Asia Pacific LNG (APLNG) Facility. This role will share the responsibility for compliance-based activities, Level 1 and 2 client services technology, including supporting laptops, desktops, mobile devices, Audio Visual Equipment, and work as a liaison with our 3rd party IT vendors as required. This is an exciting opportunity to become a contributor within the Global capability of On-Site support.
- **Your duties will include but are not limited to**:

- Carry out day-to-day operational and technical support for the laptops, desktops, multi-function devices, smart phones, and audio-visual infrastructure primarily in Brisbane and periodically at the APLNG facility
- Ensure that all compliance activity requirements are conducted, and compliance is always at a high level
- Ensure computing infrastructure is deployed to corporate standards
- Actively use ServiceNow to fulfil customer requests in a timely manner
- Adopt an agile approach to the management of work and projects

**To be successful for this role you will need the following**:

- Experience supporting a large organization, providing assistance via the phone and in person.
- Proven skills in a Microsoft Windows desktop environment, specifically Windows 10 and Microsoft Office 365.
- Advanced analytical and troubleshooting experience in a diverse and bust environment.
- Accepts HSE ownership & accountability.
- Proven experience with supporting, setup, and administering mobile devices such as iPhone and Android operating systems and the use of inTune MDM.
- Ability to adapt to an ever-changing environment.
- Planning, organizational, and interpersonal skills.
- Strong communication - both written & oral presentation skills.
- Ability to work with mínimal supervision, both independently and as part of a team.
- Able to develop strong customer/client relationships and networks.
- Sound technical knowledge of Teams Meeting Rooms and associated Audio Visual interfaces
- Able to travel to Gladstone region for 1 week every 2 months (Notice period given prior)

**Benefits**:

- Immediate start
- Weekly pay
- On the job training provided for company specific systems
- Exclusive access to our benefits platform that offers savings at over 60 major Australian Retailers across the country

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